PoolsupplyworldReviews of poolsupplyworld.com

DO NOT DO BUSINESS WITH THESE PEOPLE!!!. I order a toy for my son's birthday 3 weeks ago and have yet to receive a confirmation email that it was shipped. Contacted them via email, no answer. Contacted them via live chat last week since you can't reach them by phone because they hang up on you, and the representative stated that it would be shipped this week. Well still haven't heard anything about my order and now I can't reach them by phone nor live chat since they hang up or the are " no representatives available at this time". I wouldn't be annoyed if they hadnt charged my credit card already! Safe to assume that they are probably filling for bankruptcy since they have ZERO customer service availbility.

I’m sad to be giving a bad review but we are completely shocked with how we are being treated by this company. We ordered a pool and paid for it. Ten days later we were told the pool was out of stock. This is after we already hired someone to level the ground and put up a fence. This company then only sent a PARTIAL refund. They will not return our emails and have apparently disconnected the phone. We have no idea how to get our money back.😞I would hate for this to happen to anyone else. I have no idea how they are legally able to do this!! We felt we needed to speak up so people are aware of this scam.😟

On May 4th I placed an order with this company for a pool liner. Later that day we changed our minds and I sent an email to their customer service as I could not reach them by phone. After a couple of days I sent another email as I had heard nothing back. I tried several times to call them but they never answer their phone. I tried CHAT on the 8th and finally after an hours wait spoke with a representative that said she could request the warehouse to cancel the order but could not refund the money until the warehouse confirmed the request. I waited for several more days and on the 14th I sent a third email and again tried chat but the representative this time could not help me as a request had already been submitted. I have heard nothing back from this company and have received no cancellation notice. They have an "F" rating on the BBB just make sure you are looking at the Arizona profile. Not sure if other reviews are fake or what seems like a lot to be fake but look at the recent reviews over the past few months and save your money. They are taking orders but not delivering them!!

I ordered 2- 6pkgs of bromine and only received 2 induvidual packs. After an hour on hold with customer service they still did not want to send the remaining 10 packs. I called and emailed for days and got no response. Also I ordered a spa pump which they took my money immediately but 16 days later I had not received my pump. After 2 more hours on hold and several emails I finally was able to talk to someone who told me after 16 days of waiting that the pump was out of stock! Absolutely the worst costomer service Ive ever dealt with! I own a spa business and had lost a sale waiting on my parts or even an answer back from these people. I dont know how theyre able to even do business. I was one call away from reporting them for theft. Avoid this place if you can by any means!!

Two stars as PART of the order was received. Here's what happened - I ordered chlorine tabs and a pool cover. Tabs came, cover did not. Waited a few days. Nothing. Called and waited on hold for over an hour. Finally got a clueless lady on the phone. She did follow up with an email asking for 72 hours to solve problem. They didn't respond in 72 hours. I sent an email after the fourth business day to follow up and they still haven't replied. Tried calling again and waited for 30 minutes before deciding that I won't wait another hour + to speak to these fools. Attempted one more email and "chat" contact. They never replied. I Disputed charge with CC company. Will never do business with them again. You should think twice about it as well.

worst company I've ever delt with. No confirmation email. Multiple attempts to get ahold of someone. Phone will just hang up if you select asking about an order. Wait an hour if you select to buy something. Finally get ahold of someone and they say someone will get in touch with you in a couple day via email. and also get an email that I asked about tracking. A week later.... Nothing. Can't talk to anyone on the phone, no one replies to emails. I was just taken, Meanwhile My pool is turning green because I trusted old reviews...

I ordered a Pentair Intellichlor IC 40. It was delivered on time, although there was a small amount of damage to each set of threads. This did not occur in the shipping process, no damage to the box. I came to this website and got very scared when I saw the customer service reviews. I did have a little bit of trouble getting through to customer service so I tried the sales department and a polite helpful man processed my return request (he could of transferred my call, but he made the extra effort to help me). Within hours I got a return authorization email with a FedEx label. I’ve mailed the unit back and I’m sure they will follow through with the exchange. Update: my damaged item was received by Pool Supply World twelve days ago, I still don’t have my replacement. I would avoid this company, and use a local pool supply company.

Warranty for a salt generator t15 failed customer service gave me the 24hrs thing as in other posts. Called back 3 times same answer. Do I purchase from another company or wait. I'll have go local before pool turns green...I'm out of shock