PoolsupplyworldReviews of poolsupplyworld.com

I placed an order for pool stairs on May 30th! I have still not received them and it is almost 3 weeks later! Of course they took the payment out of my account immediately! I did get to talk to someone one day and he put in a tracking request, sent me an email and said I would get a response in 3-5 business days! Still haven't got a response! Everytime you try to call there are 9 calls in front of you! I sent an email 2 days ago, no answer of course! Tried the live chat, said there were 14 ahead of me and it would be a 50 minute wait! I wish I would have known how terrible the service was gong to be with this company and I WOULD NEVER HAVE DONE BUSINESS WITH THEM! I would not recommend this company to anyone!

Worst company ever! Took weeks for me to get a response on the status of my pool ladder, I waited on hold for over an hour they said it had not shipped and I told them to cancel the order. I then faxed and emailed multiple times for them to cancel. In the mean time ordered a ladder from Lowe’s and got it in two days. Then a week after canceling the order I get a shipment notification like is this company for real!! Horrible horrible horrible

This company is horrible - do not order anything from them. Had to dispute through my credit card company. They suck. I wanted to give no stars.

I bought a filter grid and mistakenly it was wrong size. I called them thousand of times and some how got I person. He was super disgusting. No hi/hello no greetings. After I spoke with him he told me his super visor will call me within 1/2 days and just hanged up. I waited for more thn a week. Thn I emailed them and no ans. I have no idea how come they are doing business. Totally disgusting. I’ll not never ever order from them

I would not recommend this company. I ordered a 15' pool and they accepted my money and took my order. 3 days later the free pool cleaner showed up. 5 weeks later and I still had not received my pool. I try to call them (what a joke) and couldn't get through so I emailed them. A couple days later I get an email informing me that they're out of the pool I ordered. Really? You took my money but no one could contact me and let me know anything??? They sent me another pool finally for the same price. The free pool cleaner doesn't work and didn't come with instructions. I would avoid this company and take your business elsewhere.

Placed an order 8 days ago, they charged my credit card the very next day, so they got their money already. I've got no product, no updates, nothing. You can't reach them by phone, they don't answer email. I definitely would not order from them again or recommend them to anyone.

DO NOT USE!!!!! 3 weeks since I placed my order, & they have still not shipped the item. Absolutely the worst customer service in the world!!! This must be scam!!!

Buyer beware. Terrible service. They processed my credit card charge, but did not fill the order one month later. They do not answer the phone and have not responded to email request to cancel the order and refund money. NO EXCUSE for this irresponsibility and terrible customer service.