Frustrated
Do not buy from - no warranty
Do not buy from! Instead of 2 year warranty if buying from a local pool company Pentair will only give you a 60 day warranty if you purchase from Pool Supply Unlimited and when I called several times prior to making the purchase the agents would of course never make me aware of this little detail. Very bad customer service!!
Response from Pool Supply UnlimitedJun 13, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced regarding the Pentair warranty policy. It is true that Pentair offers a different warranty period for products purchased online compared to those bought from local pool companies. Unfortunately, this information may not communicated to you by our sales agents, and for that, we are truly sorry. We understand how crucial warranty details are when making a purchase, and we regret that this was not clearly conveyed to you. Our aim is to provide transparent and comprehensive information to our customers, and it is clear we fell short in this instance. We are taking steps to ensure our team is fully trained and that such important details are always shared upfront.