The Pokemon Company International, Inc.Reviews of pokemoncenter.com

You wait in line to get into the store for 3 hours just to get kicked out 5 times and to get in the 6th time and everything is sold out...y'all need to fix your site or make a better way to order product because the way it's now isn't working

Horrible company used to care about everyone collecting now panders to scalpers of course so they can make as much money as possible, newest set dropped for preorder errors out 4 times and of course all sold out, watched people buy 4 booster boxes at once like what the hell. Time to get the newborn into a new tcg like magic or yugioh pokemon has fallen so hard to greed.

I'm done with Pokemon Center and probably Pokemon, entirely, at this point. There are 2 options for buying packs. Paying ridiculous scalper prices (including from the local card shops) or going through Pokemon directly, via the vending machines or their website. The vending machines suck, so I went to the website. I sat "in line" for about an hour and a half. 3 of the 4 new items that I am interested in showed still in stock. I added one of each to my cart and proceeded to check out. When I confirmed all of my info, it said that they had an error, the page refreshed, and I went back to the end of the line. I waited over 45 minutes this time, and was shocked when it loaded into my cart with those items still there and showing in stock. I again verified my info and agreed to the payment.... error and back of the line. When it finally came back this time everything is out of stock. I tried to do it the right way and still get fųçķed, so Pokemon can go fųçķthemselves. You can't stop scalpers from taking thousands of boxes each, but you'll make sure to screw over the collectors.

Wir sind ein Organized Play Store für Pokémon und bieten dementsprechend einige Turniere für Pokémon an. Über die Pokémon Seite haben wir den vorgeschlagenen Distributor für den Warenbezug gewählt. Dieser hat uns auf Grund eines Aufnahme Stopps als Local Store nicht aufgenommen. Somit können wir den Ligabetrieb für unsere Spieler nichts aufrecht erhalten, da wir keine Waren beziehen und somit keinen Preispool mehr zur Verfügung haben. Daraufhin haben wir uns am den Pokémon Support gewand um Unterstützung zu erhalten. Stattdessen wird man mit eine frechen automatischen Mail abgespeist siehe unten... Wir sind kein "Fan" sondern ein Local Game Store der für die Pokémon Fans Turniere anbietet bzw. angebotenen hat. Wir werden auf Grund der oben genannten Aspekte und der doch sehr schlechten Unterstützung nun von Pokémon Turnieren Abstand nehmen. "Wir sind uns bewusst, dass einige Fans Schwierigkeiten beim Kauf bestimmter Pokémon TCG-Produkte haben. Bitte lies unsere offizielle Stellungnahme zu dieser Angelegenheit hier. Wir können nur bei Fragen hinsichtlich des Play! Pokémon Programs helfen. Wir bieten keine Support für Käufe an, die direkt von Wiederverkäufern getätigt wurden und wir empfehlen dir, dich bei Fragen, Feedback oder Bedenken direkt an den Wiederverkäufer zu wenden. Da wir dir in dieser Angelegenheit nicht weiterhelfen können, wird dein Ticket nun geschlossen. Weitere Anfragen zum gleichen Thema können ohne Antwort geschlossen werden. Wenn du in einer anderen Angelegenheit Hilfe brauchst, eröffne bitte ein neues Ticket."

Company (NON US) not liable to us gambling laws acts as a predator towards american children and young men with mass distribution of illegal gambling products while giving no support. They prefer to sell product to bot and have secondary market manipulation to increase sales volume.

Absolutely ridiculous how Pokémon Center UK is STILL broken. Constant errors, nothing works, can't buy a single thing without the site crashing or bugging out. How is this even acceptable in 2025? Meanwhile, fans in Europe get basically NOTHING. No proper merch, no restocks, no events, no support – it's like Pokémon forgot we even exist. You'd think with how massive the fanbase is here, they'd care. But nope. Just radio silence and broken websites. Thanks for nothing, Pokémon. 🙄 #PokemonCenterUK #PokemonFail #EuropeIgnored

Bought special collection boxes of Pokemon GO from the Pokemon Centre, only to find that one box had 3 out of 6 packs inside had already been opened from the base. They were not even resealed, just opened! All rare cards had been taken out and replaced with Destined Rivals, which was released on 30th May, so it's been recently tampered with. Contacted the Pokemon Centre to make a complaint with no success, I understand that there was not much proof to go on as the box and packs were opened before realising there was a problem. But the problem is, when someone is making a complaint about the packs being opened, I would expect an investigation to happen as an employee has tampered with company products and stolen its contents for possible resale. I have worked in these types of companies before and would always take the product ID number so we can trace back to where things went wrong or if another complaint is made with the same stock of products, proctecting the consumers. The customer service was scripted and basic. No further actions were taken. Very poor for a big company. Theft is theft and a company should have a procedure in place to handle such complaints.

The site is plagued by errors meant to prevent bots but tuned to also prevent 99% of humans from ordering as well. This is what happens when your only goal is to make gambling for children legal. You make the drop rates for good cards near 0. You have low print quality so when good cards are found they're damaged out of the pack. Then you make buying the product itself a gamble with a myriad of site errors so that you create such a false sense of scarcity that you can basically print money by gamifying access in the first place.