PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Horrible experience. Charged for nothing and felt as though I was being treated unfairly for not having the flu vaccine. I was very sick with 103 fever for 3 days, nausea and every symptom possible with the flu. She referenced numerous times that it wouldn’t be this bad if I had gotten the vaccine and there was nothing they could do at this point. My husband then got sick and made a virtual appointment with another online service that didn’t even ask him about the vaccine. They were empathetic, kind, and prescribed him tamaflu and a z pack, and a cough suppressant. I am happy for him but furious with my service. It takes a lot for me to make a doctors appointment for being sick. This may be the first one I have made in 20 years. I was and still am SICK. I know I probably should have gone to urgent care instead but moving felt too hard. First negative review I’ve ever given and I feel it’s warranted.

Recently started a subscription. On my first appointment, the platform errored out stating the browser was not compatible. My browser version (Chrome) was the on the latest release, along with my OS (Sequoia). I couldn't attend, so cancelled an hour before as I had only that one choice of browser as I was at work. I was charged not only for the visit ($130), but an additional $75. I was denied a credit to makeup the session at a later time after escalating to the Care team. I terminated my subscription shortly thereafter, never made the one month mark. UPDATE to the response: As noted in my review, I have already attempted to work this out with your Care team. I offered many avenues to fulfill the appointment - with a simple credit. Find my account and email, I won't reach back out. Your team was unhelpful.

If you are trying to get Wegovy or Zepbound online, it's a lie! They are going to send you to a nearby lab where they are going to weigh you and do lab work. You have to be OBESE and have deadly diseases with one foot in the grave to "qualify," even if you're willing to pay thousands of dollars out-of-pocket for the medication. It's not online only.

Poor experience with a doctor, and the monthly fee was a surprise that I only noticed when I googled PlushCare reviews after my Dr. Appt went poorly. Had PlushCare been up front about the fee (and the appt gone well), I'd have been ok with paying $20/month, but by not being upfront about it, trust was destroyed before it even had a moment to develop. Back to Galileo (and Visana). They may have a much higher fee because they aren't covered by my insurance, but every interaction was top notch.

The appointments that I had with physicians in two different states were incredible, I have received the most comprehensive medical treatment and I am forever thankful for these services on October 7, 2024 and February 18, 2025.

I just left a detailed message if you really care. My name is Donna Hooks, 678-588-0313. It's too much bad to type all over again! If your customer service was as good as you all asking about it then you probably wouldn't have a problem. I'm sick, called you all, got medications, even sicker and I gotta wait for a 2-3 days response. I paid $120.00 for nothing. Doctors should be always available to answer questions of why the prescription is not working, period. It was smooth and fast to talk to a doctor, but if you have a problem then it's 2-3 response time. That's BADB BUSINESS and you want stay in it long!

They advertised that they work with insurance companies and can help you get prescribed compounded semeglatude. I believe this was just a scam to get people in the door and then charge their cards. They did not use my insurance and the doctor seemed completely unaware that this was being advertised by them and was against it as an option. So I was charged $200 , my issue want addressed and apparently they don’t work with my insurance. You can’t get anyone in billing to help. It’s all just to get your card on file so they can bill you. It’s a cash grab.

Do not use them!! I used my insurance when I booked the appointment and ended up paying more for the appointment than if I had told him I did not have insurance.. They would not do an adjustment !