PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

We are on vacation and I realized I had a UTI. To cause the least amount of disruption to the trip, I scheduled an appointment with PlushCare at 1:15p.m. I waited on a video call for 20 minutes and the doctor never showed up. I was then requested to reschedule the appointment and pay another $20 copay. I tried to call them and they finally responded an hour later. They said my first copay was refunded and I should’ve received an email (I didn’t). She tried to reschedule me for 6:15. I told her that was too late. I wanted to pick up a Rx and be back to the hotel before then. I also had no confidence/guarantee that the doctor would show up to the appointment! I then canceled my subscription. Absolutely no communication due to their doctor missing my appointment, no apology and completely unprofessional. I went to a local urgent care and got a Rx. Never again!

Best virtual healthcare experience. My provider really cares and is very attentive. I use them for most everything. I don’t miss going to doctor’s appointments sitting in waiting rooms for over an hour to be seen.

I have the best primary care Dr I have ever had. Helen Counts is kind and empathetic and really listens to me. I appreciate the convenience of virtual but the personalized experience of getting to choose and stay with the provider I enjoy. Thank you!

The app is very user friendly and easy to navigate. Dr. Ebony Raymond is wonderful she's informative, knowledgeable, friendly, and has made my experience very welcoming. I would definitely recommend this app to others.

Update as of 6-9-25: Extremely unprofessional billing and customer service. PlushCare’s system confirmed my doctor was in-network when I registered. I had three visits — two were covered by insurance, and one mysteriously wasn’t, despite using the same doctor and insurance. Their billing department made a mistake with my insurance policy number (two digits missing), yet instead of taking responsibility, they sent me a $160 bill with zero explanation. I had to do all the legwork to find the issue myself. Their response? "Not our problem." Disgraceful. Great doctors, but a terrible, careless billing department that will leave you with surprise charges and no help. Avoid this service unless you’re okay paying out-of-pocket for their mistakes. I’m taking this to my lawyer and sharing my experience publicly. 5-20-25 Update on my previous review: The doctors are very good. Having a problem with billing being done properly. For the first time in 20 years, having my insurance, it’s the first and only time that my regular doctor’s visit didn’t get covered, and PlushCare just charged me $160 and wants me to fix the issue. Maybe I don’t understand something, but in over 20 years having my insurance and getting all kinds of doctors' visits and procedures, not even 1 did I have to deal with billing or insurance company issues. Otherwise service is good and very convenient. Will update my review based on the situation's development

I love my doctor he is very thorough and knows his stuff and got me what I needed definately staying with him hard to find good doctor

It was so easy to register, pick a provider, and find an appointment. The doctor I saw was fabulous and provided exactly what I needed. Easy to use app.

Outstanding customer service, excellent counseling and management experience