Rita B.
I would not recommend PlushCar
I would not recommend PlushCare based on my experience. I scheduled two visits with a doctor (July 31 and August 8). Each time I paid a $42 copay, but the service I received was extremely poor. The doctor rushed through both visits, spending no more than a few minutes each time, and did not provide proper explanations about my blood test results. I felt like she only wanted to end the video call quickly instead of giving me the attention and care I expected. Later, I was unexpectedly billed $178 and $128 more, even though I had already paid my copays. PlushCare later admitted that their provider was out-of-network for my Aetna EPO plan — something they never told me before the visits. If I had been informed, I would have chosen a doctor in-network and avoided these charges. Patients should be aware that PlushCare may not clearly disclose insurance network participation. Even after multiple attempts to resolve the issue with their billing department, I was told they could still charge my bank account under their Terms of Use. This creates unnecessary stress and frustration for patients.
Response from PlushCare Virtual Healthcare: online doctorSep 18, 2025
Hi Rita, Thank you for your feedback and we're sorry you had a less than great experience! I'm happy to see that we were able to assist with your request. We'll be sure to consider your feedback as we continue to make improvements! Please let us know if you have any additional questions or concerns at [email protected], we're happy to help!