PlushCare Virtual Healthcare: online doctorVirtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.
PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Hospital & Emergency · IRVINE, California
Excellent
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Hospital & Emergency · San Francisco, California
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2,718 approved reviews, newest moderated first
Ivan S.
0 expertise from the doctor, explained my situation giving a couple of thought they say yes that what it looks like, the 129.99$ call ends in 5 minutes.
Response from PlushCare Virtual Healthcare: online doctorJan 29, 2026
Hi Ivan, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Amy W.
Amanda B was awesome😊
Diana P.
It was good to see a doctor face to face, and that she was on time and was nice and able to help me. Then the next day she sent a mssg just to check in on me.
Stephen M.
The doctor was UNinterested in discussing my ED needs . She refused to consider my recent blood work Appointment was a $20 waste of time and a bait and switch:
Response from PlushCare Virtual Healthcare: online doctorJan 26, 2026
Hi Stephen, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Veronica M.
I love the ease of using PlushCare I love the service and I love having Dr. Garcia as a provider. Easy to talk to and my medication is always sent to my pharmacy quickly
Christopher
My experience with Plus Care was extremely disappointing. Both doctors ran over 40 minutes late and ultimately canceled my appointments. On top of that, I was charged three separate times and then placed on hold for over an hour just to get my money back—only to never receive a callback. This company claims to value patients’ time, yet keeps you waiting indefinitely and can’t even follow up to resolve billing issues. Completely unprofessional. I will not be returning. 0/5.
Response from PlushCare Virtual Healthcare: online doctorJan 23, 2026
Hi Christopher, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Lindsey T.
I would say overall, do not trust this company. I'm desperate for epinephrine due to MCAS, which my PCP doesn't believe I have (my functional medicine doctor is convinced I have it), so I made this appt. I got a call 10 MINUTES IN ADVANCE which I failed to pick up, and promptly received a text saying they'd charged my card $75 for a no show. I did get ahold of customer service, and was told they'd refund the money within 5-10 business days, and they supposedly rescheduled me for tomorrow. When I asked what happened today, Lorenzo said it was "beyond him" and likely "not the company." That's not true at all, because it was the exact same number I ended up calling for customer service! Again, do not trust. I am in this deep, so may as well see if a dr shows up to my call at the proper time tomorrow. If not, I will be calling my credit card and ensuring all subsequent charges from them are canceled/blocked.
Response from PlushCare Virtual Healthcare: online doctorJan 19, 2026
Hi Lindsey, Thanks for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.
Angelina D.
The appointment and follow up customer service was a waste of money. I had to pay out of pocket for the appointment. The doctor visit felt very rushed and the doctor constantly interrupted me when I was discussing my current symptoms. My pharmacy only received 1 out of the 3 Rx the doctor said they were prescribing. Had to call customer service 5x and always received mixed messaging and no follow up. I ended up going to Urgent Care and all this while I was sick. Will never use this service again! Beware
Response from PlushCare Virtual Healthcare: online doctorJan 19, 2026
Hi Angelina, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].