PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Dr Klenk is awesome!!

I ran out of my normal anxiety medicine and my therapist had not answered my phone calls or emails for the past few weeks. Panicking, I googled how to get a refill and CarePlush came up. Within an hour, I had an appointment, got my prescription filled, and my anxiety level dropped amazingly. This is a great service and I would highly recommend to anyone who needed their medicine filled.

Id give 0 stars if possible. They claim new prescriptions but will not do so. Multiple harassing phone calls. Blocked number and they'd call from a different one.

I've been using PlushCare for over a year and it had been wonderful, and the convenience and the doctor I usually see has been great. I've never been charged a "subscription fee" in that time until this month when I noticed $14.99 on my credit card. I searched my spam and trash to make sure I didn't miss a notice of this new fee, and didn't find a single thing. This is fraud to start charging a subscription to existing customers without notice! Then I investigate, there is no way to cancel in the app and it took me quite a few minutes to figure out where it was on the website. Your service has been great, but I'll probably be looking elsewhere now due to these shady practices.

They were absolutely a pleasure to work with. There were tech issues the first evening and so I had to re book for the next day. They didn’t charge my card for that first day, since there was a tech prob and they got the issue taken care of between 6:30 on a Saturday evening, and that morning at around 3 am when I booked another appt. I messaged the care team that Saturday night and by Sunday morning I heard back and everything was taken care of. The care team there was on top of their game and they were great!! The doctor was absolutely nice! He listened to what was going on and what I needed. It was a great experience after the tech hiccup! Will definitely be going back. And for the price, you can’t beat it. I didn’t have ins, so I also looked up prices on good rx and I called a local pharmacy that I knew had good prices, and I did this ahead of time so that I had the info for my pharmacy before speaking with the doc. Anyways, 2 thumbs up and 10 stars for greatness!! Thanks again and I would recommend anyone to them!

I have been reading these reviews, and I reserve my option to give them four or five stars, instead of three. I do applaud them for giving people an opportunity to voice their reviews here about Plushcare. I don't consider myself stupid, I have a college degree and a master's degree but somehow I was led to believe that this was a.doctor's "visit." I stepped on a large staple, and it was embedded in my heel. It was a Saturday night and I didn't want to go to the emergency room. We all know how that goes. I needed it removed. ( I explained all of that in the description/instructions) It was only after I paid the $99, did I see the Sunday a.m. appointment was a "video" visit. Obviously, you can't remove a staple through a video visit. Perhaps, my bad. Well, I spent the rest of the night and early a.m. calling everywhere and sending emails everywhere to cancel this visit. Finally, the next morning, I received an email from Plushcare, advising that I needed a person to person visit and that they were going to cancel the video visit and issue me a credit/refund. (To appear on my account within 10 days). My complaints, are as follows: Much of all of this was run through Algorithms, although understandably, all on off hours...Somehow, I believe I was DECEIVED into thinking this was going to be an in person visit and not a video visit. Why will it take 10 days for the credit to appear on my account? The cancellation was made mere seconds after the charge. (As people say money is very tight these days). Also from reading all of these reviews I don't want to be charged $14.95, nor do I want to be a member at this time. So, I hope that doesn't occur. Plush Care certainly has a place in our business world, and no doubt is a great service for those people needing such a service. But it didn't happen in my situation. I will revisit this review upon a successful conclusion.

I was billed twice in the amount of $14.99 for telemedicine services I never ordered. The first fraudulent charge was refunded in April and a second fraudulent charge was billed on May 15,2020. A complaint has been filed with the California Attorney General!

Paid for membership, booked and paid for appointment, doctor never showed! But they sure took payment from my account. Praying I can get my money back so I can find another doctor.