PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I'm sure not every issue can be handled using tele-medicine, but Plush Care sure has made it easy and effortless when its appropriate for the circumstances. I'm very pleased with the care and attention I received from the doctor I saw - he was a real person, with genuine concern for my concern.

PlushCare is genuine and in my honest opinion quite unique experience. Some individuals like myself cannot afford to go to healthcare facilities. If you are a person who knows their medical history and are in need of a physician to refill your medications that is needed on a daily basis, then PlushCare is the right place for you!!!--K. Barnes

Great Enter action with Team and Doctors. Really Care about Patient .The next day follow up really shows you care. Thank you for Caring!! Angel

It was a simple and convenient experience.

Great service to start (2 months ago) . I had a back injury and without Insurance needed to see a doctor. The doctor was great, and the appt quick . Issue resolved. However , one month later I was charged 14.99$. This is apparently their recurring fee once you sign up. I was unaware. No matter, the fee was charged and I called to cancel the service . I did not ask for a refund . I sat on hold for 30 minutes waiting to talk to someone . This is due to how they have set up their app and website (which don't allow you to cancel without calling ) it's a scheme to make it more difficult for customers to cancel the service. I'm sure one of their reps will respond and say " the app currently doesn't allow you to cancel but you can do it on a desktop" . FALSE. I tried the app to no avail and tried the desktop only to be told that the system was unavailable to cancel at the time and I must call. So....anyway.... After my 30 minute wait I spoke to someone who assured me that the service would be cancelled . Add another 15 trying to cancel and I've spent 45 minutes trying to get something very simple accomplished The end . Just kidding. They charged me again this month .... After all that . So, I've sent an email and called my credit card to dispute he transaction. It's not about the 15$. It's about the lack of customer service and apparent disregard for my request to cancel . I signed no prolonged contract. I doubt any of that will make a difference , and I'll probably have to call and wait ...again. I figured the only control I have (without changing my credit card numbers) is to leave a review and show others how they've treated me. In the end this company does nothing but set up the appointment through the app. That part is great but apparently needs to be done by someone else . This should be a per appointment fee, not a recurring charge . I don't mind paying for the set up. I don't have your company on retainer and you've done nothing to help me at all.... The doctor did .

I highly like the services that we're offered to me. All questions were answered in a timely manner

I left a message for someone to contact me back early in the day. Computer message said someone would call me back when a representative is available. Its many hours later and still no return call. I would like info about a test I took. Thank you

i Rated a 4 due to there were appointment time slots that were listed but once you click on the time the time slot wasn’t available and I also feel the cost of the office visit was too expensive during a pandemic for an online appointment. I also sent the attending HCP a follow up message there was no need for a follow up visit but I still received multiple messages from a different HCP regarding a follow up appointment.