xuemin L.
Monthly Fee
A while ago, I had a virtual doctor visit. What I did not know is that after that, I was charged with a membership on a monthly base. Since the bill went directly to my HSA credit card and I did not notice the charge till this month. I then wrote a complaint at this site. I was pleased to see that PlushCare then refunded me for the membership fee. Thus, I upgraded my review and give them a five star. Not every company would refund the membership fee after so long. Thank you.
Response from PlushCare Virtual Healthcare: online doctorSep 30, 2022
Thank you for taking the time to leave a review. I am very sorry to hear that you had a negative experience with us. The membership is communicated in a multitude of ways: 1. There is a membership tab on the top of www.plushcare.com. 2. When you book the first appointment that enrolls you into membership there is a summary of the cost of the membership. 3. In our welcome email, titled "Welcome to PlushCare", which details the membership benefits. We have reached out to you directly to help improve the experience you had with us. Thank you and hope you have a wonderful day!



