PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

They tried to charge $119 for a 15 minute zoom appointment. This zoom appointment happened in November 2025 and they charged my card in May 2026. They tried saying that they sent me text messages about it and emails. They did not. I tried to work with them in January, no one would answer the phone or return my calls as promised. When I spoke with someone in May, she said they had been "trying to charge my card for the last 6 months." Again, they did not reach out to me about that. They replied to this review asking me to reach out. I can’t reply to that so i’m editing the review: Why would I spend more of my time reaching out to this company?? you can reach out to me. I had tried to resolve this multiple times and everyone refuses to help me. making me do more leg work to fix a mistake that I did not make just proves further how terrible this company is. don’t use this company. there’s so many other tele-health options now, use any other.

Outstanding customer service from Carmen on the Care Team. She solved the problem with my orders not arriving, identified the best way to get the needed documents to my provider, and then stayed on the line with me until she was sure every aspect of my problem was solved. She was reassuring and kind even though I was vexed.

Not helpful. Wasn't able to do anything for me but tell me to go to the ER. I wasted time and money for no result. Felt like the doc was more focused on avoiding any responsibility than helping me with my problem.

Solomon from the care team was terrific. Understood my issue and fixed it promptly

This service is absolutely amazing. I wish I knew about it months ago. The process was very simple, the doctor was very helpful, and the communication was on point and direct.

The doctors at PlushCare were good, but the customer service experience was absolutely terrible. I spent nearly 6 hours trying to get a simple prescription issue resolved before finally giving up. They failed to update the correct prescription, and every time I called, I was told their “policy” was that prescription requests take up to 12 hours. What made it even worse was a customer service representative telling me that if I couldn’t wait, I should take my sick child to the emergency room. This was all for a basic flu prescription — Tamiflu. When your child is sick, you expect urgency, empathy, and support, not scripted responses and endless delays. Plushcase is supposed to make healthcare easier and faster, but this experience was stressful, frustrating, and completely unacceptable.

Ebonie D. Assisted me in a customer service call about billing for a missed appointment because of a mistake when I scheduled. She was so personable and truly made my long morning turn around when it seemed like everything that could go wrong was! Brightened my day and my mood and reassured me that I am signed up with the right company and gained a loyal returning customer by being so great at her job 10/10 Ebonie deserves a raise!

I had a horrible experience with this service. I have a horrible sore throat. It feels like fire. Its been about 3 days and It’s getting progressively worse. I believe I have strep throat. The “doctor” said there is nothing wrong-maybe a viral infection. She advised me to take some otc meds. That was it. She didn’t ask to see my throat-nothing. If you want a better experience and not someone telling you something that doesn’t make any sense, find another service. If you like just giving away 129.00, use Plush Care.