PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Easy visit from the comfort of home, great feedback, no long waits. Scheduled all my workups with ease, will definitely use again. Mark D

Plush Medical Billing: A Cautionary Tale of Healthcare Fraud The consequences can be dire when a healthcare company prioritizes profits over patients. My six-month ordeal with Plush Medical Billing is a stark reminder of the pervasive fraud threatening our medical system. The saga began innocently enough. I paid in full for my services upfront, prior to my appointment. However, a patient advocate inquired about my private insurance status four days after my visit. Despite having already settled my bill, Plush saw an opportunity to exploit this information for their gain. Without my knowledge or consent, Plush submitted a claim to my insurance company, attempting to double-dip and reap additional profits from a service they had already been paid for in full. This brazen act of billing fraud sparked a relentless pursuit by Plush to collect from both my insurance and myself directly. Over the course of 50+ emails, I provided irrefutable proof of my upfront payment, yet Plush continued their pursuit. In a stunning display of audacity, they illegally charged my credit card for the already-paid service, a second time. Fortunately, Goldman Sachs reversed the fraudulent charge, recognizing the clear exploitation. However, Plush persisted in their double-billing attempts. The unending harassment and fraudulent practices forced me to seek the intervention of the U.S. Attorney General. Only then did Plush allegedly cease their pursuit, but the question remains: for how long? This experience underscores the rotten core of Plush Medical Billing. From the initial fraud to the relentless pursuit of unjust payments, their actions reek of greed and a blatant disregard for patient rights. The fact that the involved doctor was subsequently disbarred is a damning indictment of the entire operation. Patients deserve better. We must shine a light on such fraudulent practices, holding companies like Plush accountable for their actions. Only through collective awareness and legal action can we hope to purge such scams from our healthcare system.

Dr. Carolyn Chen is amazing and is LGBTQ+ FRIENDLY! She is very caring, knowledgeable, and understanding. She takes the time to get to know you on a personal level and you can tell she truly cares about helping people. - Abby

I’ve used PlushCare for over a year and am very happy with my care. I had moved, needed to find a new primary care doctor and decided to go with telehealth temporary. 15 months later, I’m still with PlushCare and I love it. My physician is professional and competent. The appointments are quick and more frequent but that is ok with me. I feel like the physician manages my health so much better than my prior in-person appointments. She has gotten to know me, she orders labs when I need them and has referred me out to a specialist. Her medical team is responsive and have worked with me on med authorizations and referrals. The process on line has been no harder than with my in-person providers. There is no perfect medical system but for me, I have been very happy.

Dr. Karen Abernathy is a horrible doctor. When I specifically asked PlushCare not to assign me to her, they instead forced an appointment where I would need to pay $50 fee to cancel. Also, although she did not help me in any capacity and was in fact mean and rude, PlushCare still billed my insurance three times. Needless to say, I will dispute through bank (you should be able to get at least your membership back). PlushCare is awful and I would not recommend it to anybody.

The Doctor was professional. Her clinical reasoning did not match my treatment plan. She said she felt I should be seen in person. I stated if after 2 days on antibiotics if I was not improving I would. The proceeds to write for a Z-pack 250 mg I shared that those are ineffective with me she said it’s standard treatment. The an inhaler 👍🏼. But not a corticosteroid ( medrol dose pack ) which also is standard for the level of breathing difficulty. Said one thing did another and sure enough Thursday went to an urgent care and was put on steroids and different antibiotic. I reached out to Customer care which says 2-3 business days to respond uhhh how is that caring ?!?! Then what response I got was from a bot directing me to FAQ. Give me a flipping break quit selling you care you don’t. I cancelled right away. What a fake flim flam of a company. Avoid them at all cost. $129 for a half treatment. Then I had to seek further care. And not one human being has reached out to me.

Terrible company and will continue to charge your card as they please even after you cancel your subscription. When I complained, they said they would charge me whenever they wanted to for however much money they wanted to. I ended up having to close my debit card account and open a new one. Plush Care is a dirty scam!

I have a chronic condition that requires a medication with monthly refills. Typically, I meet with a primary care physician once a year to assess whether the medication is optimal for my current state. However, PlushCare will only give me one month of medicine at a time, insisting that I meet with one of their providers monthly for refills. This is not required by insurance or by law. It is price-gouging. In addition, you are automatically signed up for a paid monthly membership. You are not notified of this during the process of setting up a one-time appointment. Rather, the notification comes after you have been charged. PlushCare, in my opinion and experience, is a bad option for all medical needs.