PlungeReviews of plunge.com

Sadly, after having my Plunge work for 2 days before completely crapping out I am DONE with this product. The Plunge came with a bad panel that took almost a month to get fixed. The repairs were done Friday AM. Repair folks were really good BTW. t worked all day Friday and Saturday, and now today Sunday it won't turn on at all. I had such high expectations and excitement for this product but that has all diminished. Now we'll see how they will handle the return/credit etc. The Plunge looks so nice but it seems like there are some very serious manufacturing issues. That said, my brother and his wife got one at the same time and lucky them it has worked as expected. Unfortunately for us this experience has just been SO disappointing. Trust me when I say I am really bummed because I wanted this to be a really wonderful journey.

The Plunge Team did an amazing g job helping us at BIOSTAXX Wellness Center in East Tennessee! I HIGHLY RECOMMEND Plunge to anyone in the market for a cold plunge! Mike

The lack of simple features with the Plunge I purchased has me dumbfounded. The app is useless and just a subpar timer. The jets can't turn off but the light can?? A cold plunge with jets isn't ideal. To stop the jets, the unit needs to power down. Makes no sense. The Inkbird temp controller settings fluctuate and won't stay on the SV (Set Value). The cover is cheap. Aside from the aesthetics, the only thing good about this company is their customer service. Outstanding TBH. But I didn't invest in the Plunge hoping CS was good in case there are issues. All-around I'm disappointed in the product and my purchase for $7,000. I should have conducted more research and not trusted their marketing. I'll suck it up, complain about it to those who ask and ultimately be bitter, just like when I'm sitting in it for 2 mins...

Couldn’t be happier with our All In. Our experience with Plunge was absolutely top notch. From start to finish, I couldn’t be happier with the install, delivery and the product itself is just beautiful. Our delivery guys went above and beyond to ensure we could get the Plunge into our space (it was a little tight getting it through our door, but with a little patience and wiggling, they were able to figure it out and got it in safely and smoothly). Set up was a breeze - we prepared by watching the videos to ensure we knew the step by step process. It was up and running in a matter of hours, and the feedback from our clients has been amazing. Maintenance takes no more than 10 mins daily - we change our water weekly, which is quick, easy & painless. We also have the Plunge Sauna in our Fire & Ice room. We see around 20 clients a day for this service (many of our sessions are with couples - we allow 2 people in our room at a time). We’re open 7 days a week and the room is often booked solid. Both units keep up beautifully with the flow of clients. The overall reception of our Fire & Ice room has been amazing. We’ve seen a definite increase in our sales due to this new service and the “Wow” factor of the room is a huge draw! We love seeing our community “take the plunge” and couldn’t be happier with our units! Thanks Plunge!

The plunge executed the delivery, set up, and follow up to ensure that my journey to better health was supported. From extraordinary customer service to even better product quality, the plunge really showed why they are the leading cold plunge company in the world. I highly recommend the plunge if you are looking to add another element to your health routine.

As someone who seeks the best health and wellness products, I have definitely found Plunge as the premier cold plunge product. I start every morning off with a cold plunge because of the amazing benefits it provides. Plunge has helped reduce my muscle soreness tremendously, as well as boost my energy levels everyday. I have noticed that my quality of sleep and mental health has improved in addition to all the physical benefits. Using their customer service has been nothing but great experiences, they are fast to reply and extremely nice and informative. I tell everyone I know that they need to get a Plunge because of the numerous benefits and how it has enhanced my day to day life.

Every experience with my Plunge has been at or exceeding expectations. The service and support team were able to help remedy an issue I had. The tech was timely, friendly and communicative. I highly recommend their XL Plunge

I bought the $5k version of The Plunge in 2022, and was excited to be an early adopter. It has broken down twice since then and support has been basically unresponsive and useless. The first time it broke in 2023, the pump stopped working and there was no water flow. We reached out to support and were told any repairs would be at our expense since it the one year warranty had expired. That's insane for a $5,000 plunge just over a year old, but ok. Support took days to respond to each email, it was impossible to get someone on the phone, and most of the people we connected with had no clue how to fix a broken unit or even how our particular unit was constructed. They sent us a barrage of incompatible parts over the coming weeks (pumps and hoses that didn't fit, couplings in the wrong size, etc.). Through this process we learned that many of the original component parts, such as the blue pump, had been pulled from circulation due to failure. When we removed our blue pump the interior had completely melted and collapsed in on itself. When we finally did receive the correct parts a month later, they sent us training videos intended for their technicians and asked us to do the retrofit ourselves. This involved cutting out insulation, cutting plumbing hoses, gluing new couplings and pvc together, and drilling into the plunge basin exterior to mount a new pump. We are incredibly handy people and still found this to be reckless in its complexity. Not to mention that the reason most people fork over so much money for a tub instead of building one is because they want a plug & play option. Eventually, we got it back up and running and hoped it was an isolated issue. Three months later, we again had no water flow. We reached out to support again and while we were waiting for a response, several of the electrical components melted. The Plunge is indoors in our home and the only reason we averted an electrical fire was because someone was home sick and smelled the burning and smoke. We followed up with support to tell them about the electrical fire and sent photos. We received no reply. I loved The Plunge while it was working, but it's clear that this product is being designed and distributed without sufficient quality control. Each time I posted about my experience on a Plunge forum (their review site or IG) my comments were deleted. But TrustPilot, Reddit, BBB, and any forum not moderated by Plunge is filled with similar experiences. I'll probably have to resort to a small claims or product liability lawsuit to get any of my money back. All that is to say, don't make the same mistake I did. Choose another brand—with a warranty and proper support.