PlungeReviews of plunge.com

Amazing experience. I work with Jonathan to get my sauna and the plunge. It was great deal and fast shipping. Thank you a lot.

Delivered and working as promised. Only on Day 2, but love it so far.

communication could be worked on to allow for a more seamless venue. That being said the team responded,listened,and took care of my issues entirely,and in a timely manner. I am happily awaiting my second Plunge purchase. Thank you.

Process to purchase was easy and painless

Sales experience is exceptional. However, your delivery service, OmniLogistics just asked me to fill out a 5 page survey without indicating which piece of the sauna, plunge, shower unit it’s referring to. I haven’t ever had to fill out a 5 page google document for a delivery. They can call me

Can’t get ahold of anyone to schedule delivery…

I'm a believer that companies (and people) demonstrate what they truly value and how great they are when not everything goes smoothly. The initial deliver of our plunge was faster than I expected and I was pleasantly surprised. The shipping and delivery company used (at least here in Colorado) were both great. People were friendly and communicative. But when our plunge arrived and delivered into the backyard, I noticed some damage. It was just on the lower corners, mostly couldn't see it unless you where looking for it, but one corner in particular had some lamanent damage and was peeling slightly. I took pictures and sent them in to Plunge. It initially took about 36 hours before I heard from anyone. I'm an impatient person so initially this didn't sit well. But, when I did hear from someone (turns out her name was Kristin and she was so helpful), they offered me a credit without any fight at all. Here's where Plunge really demonstrated how they stand behind their product and client experience. I told Kristin that rather than a credit I would be interested in an upgrade of my chiller to include a heater (we have a hottub so I didn't buy initially, but not until delivery did I realize (after a lot of research) that the warranty may not be covered with our plunge outdoors over the winter, without the heater in the chiller). Kristin met with her team, she called me and left me a voice mail. When we spoke the next day, she "Because of the slight damage to the lamanent we are concerned about longer term cracking and peeling, so we are sending you a brand new plunge and we will upgrade your chiller to include the heater. It will ship Monday." Having owned multiple businesses myself, I can be a pretty demanding customer. I want pay for quality and work only wth companies that stand behind their product and service. My experience with Plunge has me a beleiver, not just in their product, but in their company. And by the way, while I've only owned it for a week, the product is awesome. Easy to set up, instructions are super clear, and WAY BETTER EXPERIENCE than an inflatable.

Terrific logistics—quickly shipped upon order. It was at my driveway within week or so. High quality. Well engineered. VERY easy to assemble. Plug and play. Excellent, user friendly app. And the mental and physical benefits are real. I shopped, searched and considered this purchase for at least a year. I’m very glad I went with PLUNGE.