PlungeReviews of plunge.com

Response from PlungeNov 25, 2025

Hi Robert, Wow, thank you for that amazing review! We are so happy to hear your experience has been top notch and that Jonathan was able to provide you with such a great introduction to Plunge! We love to hear how our processes and team members help make becoming part of the Plunge family so easy and seemless. Thanks again, Robert! -Plunge Customer Support

Response from PlungeNov 20, 2025

Hi Matthew, Although we are happy to hear that your experience with us at Plunge, we would love to gather some more feedback on the delivery and logistics experience you had. We are here to support in anyway we can at: [email protected] -Plunge Customer Support

Response from PlungeNov 18, 2025

Hi Tim, I do see your sauna was received and our team is in the process of coordinating that setup for you. Please do not hesitate to reach out to us upon completion of setup if anything is ever needed and we hope to improve upon the 1-star you feel you have experienced thus far. -Plunge Customer Support

Response from PlungeNov 18, 2025

Hi Eric, We are here to help. I do see our support agent is in contact with you and has attempted outreach. We also have launched a new system where you can now schedule calls with us. I have provided that resource below. https://plunge.com/pages/schedule-a-support-call Please do not hesitate to reach out if we are able to assist you further, Eric. -Plunge Customer Support

Response from PlungeNov 17, 2025

Hi Zachary, Once again thank you for sharing your feedback. We understand your frustration regarding the failure of your chiller, and we want to address the situation transparently. After reviewing , we feel it is important to clarify the specific reason why the warranty claim was denied in this instance, as it was not simply due to app connectivity. Our review of your setup revealed that the unit was installed inside an extremely small room or closet. Like any refrigeration or cooling system, the Plunge chiller requires adequate space and airflow to exhaust hot air. When a unit is placed in a confined space without proper ventilation, it effectively "suffocates" the machine. This causes the internal components to overheat and eventually fail. Our installation guidelines and user manual provide specific spacing and airflow warnings to prevent this exact type of damage. Unfortunately, because the failure was a direct result of operating the unit in a restricted environment that violated these guidelines, it could not be covered under warranty. We stand behind our products when they are installed according to the necessary specifications to ensure their longevity. -Plunge Customer Support

Response from PlungeNov 18, 2025

Hi Mitch, We are so glad to hear you are loving your Pod! We pride ourselves on providing a top notch buying experience and are so glad it was a better experience than you had with a previous provider. So glad you took the plunge, Mitch! -Plunge Customer Support

Response from PlungeNov 15, 2025

Hi Zoe, Thanks so much for the positive review! We are always here to provide an exceptional experience. Thanks again! -Plunge Customer Support

Response from PlungeNov 12, 2025

Hi Paris, I am so sorry to see you have not had the experience we would want for. We appreciate you providing this review for us regarding your experience and allowing us the opportunity to review and assist further. We have switched to call scheduling at this time and have provided that resource below if ever needed: https://plunge.com/pages/schedule-a-call I do want to make sure that you were fully and properly assisted and make sure everything has been resolved for you. If you may be able to please respond to this post with your original order information or support ticket number, I will be able to look into this. We will look for an update and appreciate your help. -Plunge Customer Support