PloxHostReviews of plox-hosting.com

Have used services from Plox.Host off and on for the last 7 years. Owner is a great guy and he has a great team. Hes always been there for me, not only in business but as a friend. Would suggest to anyone looking for hosting.

I have been a customer of PloxHost for four years. Initially, I was attracted by their competitive pricing and exceptional service. Even their basic server configurations offered decent hardware, which was suitable for my needs as my Minecraft server grew. I upgraded a few times over the years and appreciated the value. However, about four months ago, I encountered an issue with creating a new backup. Despite several attempts, each backup failed. I opened a support case, but after a week of intermittent responses, I was told there was no immediate solution and that a new tool to address the issue would be developed in the future. I had to download the entire game folder manually to complete the backup, which was frustrating. Around this time, I also realized that Discord support was discontinued, leaving me without a convenient way to follow up on my case. Eighteen days ago, I opened another case, which still awaits a reply to this day. The final straw came with a case I initiated on a recent Saturday. Despite PloxHost’s claim of 24/7 support on their website, my experience was quite different. Players reported severe lag and disconnections, making the server unplayable. After verifying the server vitals and rebooting, the issues persisted, suggesting a network problem. I submitted a support ticket marked as critical at 11 AM, but after two hours without a response, I followed up. I also tried contacting support through Discord but found the support channel restricted, even though my account was linked. Finally, I reached out via sales chat, where I received a response from Sales: ‘Gonna keep it real with you. You are not our only customer. And we have a backlog of tickets. You’ll need to be patient.’ Eventually, four hours later, Support addressed the ticket. I understand this occurred over a weekend, but even an acknowledgment or a status update would have gone a long way toward showing that my case was being handled. Additionally, I was disappointed by the dismissive tone from Sales, especially as a loyal customer of four years. Ultimately, I decided to switch to another host the same day. I am now paying slightly more for significantly better performance and support that reminds me of the quality PloxHost provided four years ago. To clarify, my interactions with the support team over the years have generally been positive—they are knowledgeable and helpful. However, recent experiences suggest the team may be understaffed, and perhaps Sales had an off day.

James solved my problem in one message. I spent an hour or more trying to troubleshoot myself. I went on Microsoft forums, reddit, other tech forums, and even spoke with a tech support person from another company. James came through on this one.

The server was incredibly easy to set up and offers features like scheduling which is very useful.

Excellent Support team, good dedicated servers, owners a good guy, i would most defiantly buy here again if i had too

Got charged, refused to initiate a refund and had to chargeback EDIT: As i couldn't reply, You Wouldn't recognize me because i chose to remain anonymous and would prefer not to have any further contact with you.

Prices are great, service is ok, support times are ridiculous. the first time the service broke they took 9 days to fix it, now again i am unable to access panels, server, ftp, everything for 3 days and still nothing. that simply cannot happen with a service. i loved it, now, not so much.

Thank you for helping me