PloxHostReviews of plox-hosting.com

Response from PloxHostSep 6, 2026

Hi, We’re sorry to hear about your experience. To clarify, we do not offer an AI dashboard, so we need more information to understand exactly what your Minecraft server was unable to connect to. We’ve sent you a request for additional details. Once you respond, we can review the original ticket, determine why it was closed, and properly investigate what happened. You can also request an SLA credit for the downtime by contacting our billing team. Once we receive the requested information and confirm the downtime, we’ll be happy to issue the applicable credit. We would appreciate the opportunity to make this right. Once everything has been resolved, we hope you’ll consider updating your review to reflect the final outcome.

Response from PloxHostDec 23, 2025

HI We are really sorry you’ve had this experience, especially after being with us for ~3 years. Monthly downtime isn’t acceptable, and two separate incidents where files/backups disappeared are even more serious and concerning to us. We want to investigate this properly and make it right, but I can’t do that from the review alone. We are also not able to see any services based on the name or reference number you provided for this review. We have gone ahead and sent you a request for more information so we can get in contact with you and resolve this issue as soon as possible. Please respond to our request here as soon as possible so we can rectify the situation for you and investigate the matter further. Update Unfortunately, you did not respond to our request for additional information. Please reach out to us, and we will make things right for you

Response from PloxHostNov 24, 2025

Hi Bradly, We’re very sorry that your server was not delivered within the expected timeframe and that you had to wait more than 24 hours. This is not the experience we aim to provide, and we completely understand your frustration at having to go with another host. We do have a 24-hour delivery and refund policy, and in cases where a server isn’t delivered on time, we’re able to process a refund when contacted through our billing team (via ticket or at [email protected]). We had reached out to you on here requesting a bit more information so we can locate your order, review what went wrong, and ensure your refund request is handled as quickly as possible; however, you did not respond to our request. However, you have not responded to our request. We could also not locate any services or interactions with the name in this review, nor have we received any refund request on the date of this review. We have no trace that you used our services or interacted with our support team/ sales team, or site. Thank you for bringing this to our attention. We’d really like the opportunity to make this right if you had legitimately ordered from us.

Response from PloxHostSep 2, 2025

Hi Josh, Zack here from PloxHost management I’m sorry for any confusion regarding refunds, and I’d like to personally address this. We do offer a 24-hour refund period for Minecraft Hosting, so if you accidentally purchase a service, you are eligible for a full refund as long as it’s requested within that timeframe. In some cases, duplicate payments are automatically credited to your account balance, which can then be applied toward future invoices. It’s possible this is what happened here, and I’d be glad to review it with you. I’ve already sent you a request for additional information so I can track your case and review any account history. You’re also welcome to reach us directly at [email protected], and we’ll make sure everything is handled correctly. Thank you for bringing this up Your feedback helps us improve, and I want to make sure this is resolved for you. Updated We have not received a response from you, as you did not respond to our request for additional information. We are still open to hearing from you on this to get this sorted out.

Response from PloxHostSep 2, 2025

Hi Tiago, We’re truly sorry to hear about your negative experience earlier this year. This is not the level of service we aim to provide, and we appreciate the chance to clarify a few points for you and others reading. Support: At the time of your experience, our support process clearly fell short. Since then, we’ve expanded our team and streamlined our official support channels to ensure faster, more consistent help. While our Discord is a community space, our ticket system is now the proper channel for guaranteed assistance. Performance: We’ve invested heavily in upgrading our infrastructure, resulting in faster, more stable servers. Customers today benefit from significantly improved performance compared to when you joined. Refunds: We do offer a 24-hour refund period, and based on your timeline, you were fully eligible. The reason for the delay in your case was that a PayPal dispute had already been opened, which prevented us from processing the refund directly until that dispute was resolved. We never intend to withhold funds unfairly, and we always honor our refund policy. Your feedback has been valuable in helping us improve, and we’re committed to ensuring new and returning customers have a much better experience moving forward.

Response from PloxHostSep 13, 2025

Hi, We’re sorry to hear about your experience. After your review, our team sent a request for more information through Trustpilot so we could investigate further, but unfortunately, we did not receive a reply. We’d like to clarify that we have always provided a 7-day backup guarantee on all Game Hosting and Discord Bot Hosting plans, which includes both files and databases. While we perform these backups, we have also improved this process. We also recommend that customers maintain their own redundancy backups for databases and custom data flows — especially when working with mission-critical data. We also regret that you felt your tickets were not properly addressed. Our goal is to respond quickly and resolve issues efficiently, and your feedback helps us strengthen those processes. Our management team would still like the opportunity to review your case and understand exactly what happened. We had sent you a request for additional information, and we did not get a response back. We’ll be glad to investigate further and work toward making this right for you if you can provide us with more details.

Response from PloxHostMar 7, 2025

Hi Shinji, We’re sorry to hear about your experience. If you’re still receiving payment reminders after canceling your services, please reach out to our billing team right away so we can resolve this issue and ensure any unnecessary charges are removed from your account. Once a service is canceled, no further payments should be required, and you should not receive additional invoices.