Tom
13 days since delivery of failed hardware
After ordering a dedicated server, I discovered that the onboard raid battery was dead from the moment it was delivered, causing extremely slow write speeds to the point of the server being unusable. It has now been 13 days since I opened a ticket without a single reply/resolution about the issue, other than that it been esclated the day the ticket was opened. I've had to go elsewhere given the complete lack of support for a hardware failure issue, when the server should not have been delivered in the first place. On top of that, the dedicated panel has been unavailable for nearly 7 days now, which is also something I mentioned in one of the tickets. Update 9/24: Both tickets remain unanswered, and nearly the full length of the service lapsed. I was forced to open a chargeback, which they did not respond to, thus was closed in my favor. Seems like there is nobody to answer support requests.