OsmoReviews of playosmo.com

Bought binoculars, poor quality and phone adapter does not work.

First, let me say to anyone that has purchased an Osmo product and likes it, good for you. Keep it and use it in good health. My first purchase from Osmo was their Dash Cam Pro. It came with rave reviews and all kinds of promises. I tried it and it was greatly, greatly overrated. I gave it to my grandson who was trying to figure out a way of mounting it on his neighbor's son's Hot Wheel. When I tried to return it, that's when the nonsense begins. They offered various percentages of rebate if I would keep it. I kept insisting I wanted to return it and finally I was told I could. The problem was, even though it was shipped to me from New York, I had to return it to Europe. That shipping cost was almost as much as the item. So I got something of a rebate and kept it to give it away. The next thing I ordered was the LiteForce flashlight, again coming with rave reviews. I received it and found that it was shipped with a dead battery. I tried to charge the battery and it would not charge. I contacted the company and told them what the problem was. They wanted again, just like with the dash cam I tried returning, pictures and an explanation. So, I took picture of the battery and send it to them. Then they informed me that they did not have the battery to send and gave me a rebate to buy my own batteries. I had used AAA batteries in it and it seemed to work. It had a bright light, but nothing spectacular. When the new rechargeable batteries came, I charged one up for 24 hours and put it in the flashlight. When I went to put that battery into the light, I found that the AAA batteries that I had installed were dead, completely drained after less than 36 hours. I put the new charger battery in the flashlight and charged it for about 24 hours. Again when the light was charged, the light was very bright and seemed satisfactory. Wrong again! Within 24 hours I found that the flashlight had completely drained my new rechargeable battery and not only that, it had completely killed the battery that it can no longer be recharged. While waiting for the flashlight to come I ordered the Boom Buddy speaker. After several weeks it arrived, and guess what, it's not from Osmo. It's from a company called Ortizan. From what I can find this company has no direct connection as a business partner with Osmo. Again, if you bought something from Osmo and it works, bravo! I did reach out to Osmo, one last time. I told them that I wasn't returning the flashlight, I wasn't taking any more pictures, and that if they wanted to send me a new flashlight and the correct speaker then they could do it. Not surprisingly, I got no response. The one good thing is that the Ortizan speaker works just fine. Buyer beware, very beware, with this company! (The date of May 1st is just something I pulled. I had three incidents with this company and several emails.)

J'ai commandé un projecteur HY320 Standard au prix de 149 €. À la réception, le produit est arrivé endommagé. Après avoir contacté le service après-vente, Osmo a procédé à son remplacement, mais en m'envoyant un produit différent : le HY320 Mini, un modèle que je n'avais pas commandé. Aucune fiche technique n'était jointe au produit d'origine ni au produit de remplacement, ce qui ne permettait pas de vérifier précisément les caractéristiques des appareils reçus. Après plusieurs recherches et comparaisons des informations disponibles en ligne, j'ai constaté que le HY320 Mini présente une résolution native annoncée de 720p, alors que le HY320 Standard initialement commandé est annoncé en 1080p. Le modèle de remplacement présente également une luminosité inférieure et un prix de vente inférieur à celui du modèle acheté. Le service client m'a indiqué que le HY320 Standard n'était plus disponible en stock et que c'était la raison de l'envoi de ce modèle de remplacement. Cependant, ce même modèle HY320 Standard continue d'être proposé sur le site Osmo avec une indication de disponibilité et de livraison rapide. Malgré plusieurs échanges par e-mail, Osmo a maintenu sa position en affirmant que le HY320 Mini était un produit de qualité supérieure au modèle initialement commandé, et a refusé de reconnaître le problème et de me fournir le produit acheté. Je me retrouve donc avec un projecteur que je n'ai pas choisi, dont les caractéristiques me semblent inférieures à celles du produit commandé, tout en ayant payé le prix du modèle supérieur. Au vu de cette expérience, je ne recommande pas ce site. Les prix ne m'ont pas semblé compétitifs par rapport à d'autres vendeurs et je suis très déçu par la gestion du service après-vente. Je poursuis mes démarches afin d'obtenir une solution et je partage mon expérience afin que d'autres consommateurs puissent effectuer leur achat en toute connaissance de cause.

I ordered AeroClear Pro air purifier for which I paid $139.99aus. I received a no name cheap plastic thing. I have emailed the company about a refund.

Purchased mens RFID-blocking credit card wallet, metal exterior, money clip, other nice features $79.99; received something made at summer camp retail cost maybe $12 (real leather, though). Took 2 weeks to arrive, am in the 25%…50%…refund haggling process while still demanding 100% and sending photos of what I got, as they request. They say something to the effect that they send the version they currently source and in some cases the exterior design may vary slightly from the photos due to the manufacturer’s latest production batches but has the same core features. Hah! Put in a dispute with my credit card company, hoping they can get it back. UPDATE: Credit card company got my money back. They must get Osmo disputes constantly. UPDATE2: Osmo refunded, probably because I sent them the link to TrustPilot Osmo reviews and also because I wrote to them they’re bait&switch.

I ordered an RFID wallet that is on their website, in fact it is the ONLY RFID wallet on their website. What they shipped is in no way the same as what they show on their site. I requested a return authorization. They replied and requested photos which I provided. They responded with an offer of a 25% partial refund and I get to keep the item even though I told them it is useless to me. When I declined the offer, they responded with an offer of a 50% partial refund even though I reiterated that they shipped the wrong item and it’s still useless to me. When I declined that offer, they said I could return it but I would have to pay for the shipping back. I reminded them that they shipped the wrong item so they should cover the return shipping. Never once did they offer to send me the correct item nor have they admitted to actually sending the wrong item. I honestly don’t believe that what I ordered exists and Osmo is just a scam company with no integrity. Hope this helps someone else NOT make the same mistake I did and order from them.

This was my email to Osmo because heaven forbid they reach out by phone. I am extremely disappointed with the way my order has been handled. I placed my order on July 6, 2026, purchasing an Osmo vacuum along with several additional accessories. Today is July 26, 2026, and instead of receiving my order, I received a notification stating that my package is being returned to the sender. This has been one problem after another. First, I was double charged for my purchase. Then there was an issue with the ZIP code, which caused the shipment to be delayed while the address was corrected. Now, without any explanation whatsoever, I have been notified that the entire order is being returned again. At this point, I have completely lost confidence in your company. I have repeatedly requested a full refund, yet I have received no meaningful response. Everything has been handled through emails, and no one from your company has taken the time to personally contact me or explain what is happening. I expect someone from Osmo to call me immediately at (xxx)xxx-xxxx to discuss this matter and explain what has happened with my order. If this issue is not resolved promptly, including the processing of my full refund, I will have no choice but to explore all available options to protect my interests, including consulting an attorney and sharing my experience publicly. I sincerely hope your company will take this matter seriously and resolve it immediately. I look forward to your prompt response. Sincerely, My money is suppose to be refunded. We will see if that happens. If not my grandfather is an attorney. Don't buy anything. TOTAL SCAM!!!!!

Absolute scam. I brought "the best noise cancelling headphones" and received some janky rubbish that looked nothing like the product online and erring on a kids headset. Didnt even have noise cancelling! I emailed them and they did not even bother to reply. Total Scam.