JohnM
Be wary...
I'm not 100% sure that Pixsy is really out for protecting photographers. My experience with them thus far has been so-so. While a few cases have been completed, there are many cases still open after a whole year, and it seems there's nothing they can or will do to get those cases resolved. Worse is the cancellation fees if you choose to cancel a case that was submitted in error or if you were able to work things out with the infringing party directly. Pixsy should allow for a handful of "free" cancellations per user depending on the tier they pay monthly for. Also, I feel we users of the service should have complete access to all documents, call logs, and emails that are sent to the infringing parties. Complete transparency is the hallmark of an honest service. I say this because it has come to my attention that the first few email attempts to a recent infringer did not even name ME or MY Business in the demand letter. I don't like that.
Response from PixsyOct 18, 2023
Hi John, thanks for your detailed feedback, and we are saddened to hear this about your experience. Our team works very hard to provide the best experience where we can. Depending on the counterpart and what escalation pathways we have in a certain country, some cases can take many months or even years to bring to a resolution. In some cases, we do have to charge a cancellation fee, but we also waive this for the first cancellation when a small error is made. We always refer to our client by name in external communications as we are your authorized agent. I have passed on this feedback to our team.