PixsyReviews of pixsy.com

The BBC should not be getting away with taking my image and displaying on thier website without license of r payment. Whilst you did recover me £75 an image ao rare would have brought at least that for the license alone let alone the fact they took it without permission

I dislike the $200 fine for photographers

In the event of a copyright infringement, the photographer is left with only $2,000 of the $7,000, with Pixsy taking the rest. This is almost a rip-off.

I can't really justify the 5 stars I previously gave in Dec 2022. Changes to the system seemed to mean I was wading through loads of previous matches all over again. Pages of them, after quite a long period with a few matches (mostly irrelevant) turning up. I had a break from photography for a year, in order to study for a course and in January 2024 my Pro access was removed without any warning or discussion, leaving me with 8000+ unprotected images. Apparently I wasn't able to create enough cases from the hundreds of mismatches and matches in countries that were unsupported and previous cases I had ignored and were being served back to me. At no point did I know of any such threshold. So, I could pay a rather large monthly fee to keep access, but on the other hand, many old cases, some going back years were unresolved. Any time I would ask about them, they would be discontinued within a few months. Even cases sent to solicitors were getting abandoned, after signing loads of forms and uploading documents and answering questions about my earnings. So there's no real incentive to subscribe, unless you just want to spend hours wading through pages to find people and sites using your image buried among hundreds of mismatches. Ultimately, it appears Pixsy would rather sell subscriptions than provide a service. It's true that I benefited from free access after being supportive of their work on social media platforms and to other photographers in the early days. But it is also true that Pixsy have made thousands out of my work, dumped me when it suited them to try and extract a subscription and have gradually morphed into a service that doesn't seem to carry out the legal threats it sends out. So I have now disconnected my images after finding their customer support quite unhelpful and am simply waiting for them to abandon the final remaining cases before closing the account for good. I'm not sure what happened, but the service just doesn't see to be 5 star anymore. I would say that all an infringer really has to do is ignore all letters and Pixsy will eventually just go away.

The time it took to response to my emails and waiting for 2 years before a resolution. The $$ amount first quoted was not accurate. The case managers kept changing. However, Barbara was very good, keeping me informed.

I'm not 100% sure that Pixsy is really out for protecting photographers. My experience with them thus far has been so-so. While a few cases have been completed, there are many cases still open after a whole year, and it seems there's nothing they can or will do to get those cases resolved. Worse is the cancellation fees if you choose to cancel a case that was submitted in error or if you were able to work things out with the infringing party directly. Pixsy should allow for a handful of "free" cancellations per user depending on the tier they pay monthly for. Also, I feel we users of the service should have complete access to all documents, call logs, and emails that are sent to the infringing parties. Complete transparency is the hallmark of an honest service. I say this because it has come to my attention that the first few email attempts to a recent infringer did not even name ME or MY Business in the demand letter. I don't like that.

Stop being so agressive with your primary client ..ie the photographer

Pixsy is not protecting my work from image theft, as it claims, as work licensed under creative commons is ignored by Pixsy. Pixsy follows up on image theft in a limited number of countries only. Latest cases show a significant downscale in license fee gathered (a third of what I sell images regularly).