Pink LilyPicking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99
Pink Lily (pinklily.com) has 395 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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MBL
I made an error on my order ; I emailed customer service . Quickly they responded and were able to fix my error.
Response from Pink LilyDec 30, 2021
Hey MBL, We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
Jessi
Excellent customer service and quality products. I love this site
Response from Pink LilyDec 29, 2021
We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
Tata
I recently purchased a shirt and unfortunately had to return due to a defect. I couldn’t exchange at the time so they sent me a gift card in exchange. A week later I checked the site to see if the same shirt was back in stock and it was. But I didn’t want to pay the shipping again and I contacted customer service and they told me to go ahead and place the order and they would refund the shipping charges. Thank you Pink Lily. I appreciate a company with such great customer service. Happy Holidays 🎄🎉
Response from Pink LilyDec 19, 2021
Hi Tata! Thanks so much for your feedback and for shopping with Pink Lily!
Rose H.
Where do I begin?! PLB not only has the best clothes, shoes and accessories but they also have one of the BEST customer service!! I’ve been shopping with them for few years now and never had a bad experience. Some items do run small but it doesn’t stop me from ordering. The quality is great and lasts long time (just be sure to read the instructions how to wash it). Whenever I send an email about a question or an exchange, they get back to me quickly. One of the BEST online boutiques!!! Keep doing an amazing job, PLB!!!
Response from Pink LilyDec 17, 2021
Hey Rose, Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Consumer
Pink Lily is amazing! Love the clothes and the customer service. Whenever I have a question or a return/exchange request they make the process so easy and they are quick at getting back to you!
Response from Pink LilyDec 16, 2021
Hey There! Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Nancy Conner S.
Customer service was quick to respond to Mary quest for size changes I needed on an order. I message my request and they got back to me quickly, made the request to changes before the order was sent out so I didn't have to go through any type of returns or exchanges. Hopefully I will have everything in time for Christmas
Response from Pink LilyDec 15, 2021
Hi Nancy! Thank you so much for your feedback and for shopping with Pink Lily!
Brittany
This company is getting rich off of terrible products and quality and outrageous prices I’ve seen the same items on Amazon also the items do not even look like the pictures shame on you pink Lily. I work hard for my money now just because something doesn’t fit or I don’t like it I can’t get a return or my money back all I can get is a different size or a different product !! SHAME ON U PINK LILLY !!!!
Response from Pink LilyDec 13, 2021
Hey Brittany, Thank you for your feedback. Our return policy is posted on our website https://pinklily.com/policies/refund-policy. We are always striving to improve our policies and appreciate the feedback you provided will help us do so. If you have any questions or concerns, please reach out to us at https://pinklily.com/pages/contact-us.
Melanie M.
I’ve been buying from Pink Lily since 2017 and they are an awesome company with great stylish clothing and accessories. I had one item come in this 2021 Christmas holiday season that had a defect. I contacted and sent a picture of the item to Pink Lily and they are going to replace my item, even told me I could donate the defect item instead of mailing back.
Response from Pink LilyDec 11, 2021
Thank you so much for the feedback! We love our customers!
