Pink LilyReviews of pinklily.com

I placed an order and Pink Lily sent an item I ordered in an XS (mind you, I ordered a larger size). When I reached out about being sent the wrong size I was told my requested item was not in stock and that is why the XS was sent (it does not fit me, even remotely). I asked to send the item back, and was told no need - it was mine to keep and they would send a follow up email with a gift card for the price of the item (at this point I just wanted my money back, not a gift card!) No follow up email ever came. I reached out again for my "gift card" and there was no reply. I feel like Pink Lily customer service knew they didn't have what I ordered but wanted the money anyway now they are refusing to refund my money or send the promised gift card. this is theft if you ask me. I will never buy from them again.

Prompt, professional, and generous customer service! Pink lily fan for life!!!

I have ordered from Pink Lily numerous times as well as shopping in store, it is always a great experience and they have so many cute clothes. The quality of their items are exceptional as well as their boutique prices are reasonable. Above all, they have excellent customer service and strive to make your experience as flawless as possible especially if you experience a problem.

Second purchase with Pinklily Ordered the Leopard Lips for a concert outing! Had couple flaws but customer service replaced it quickly! Love all the different styles and now that I know my shirt and sweater size it makes it easier to purchase Materials are soft and comfy I’m usually a XL-XXL with companies I wear a Large with Pinklily I think it depends on if your wanting more fitting verse looser fits I do go based off the size charts and take my measurements

Loved the item I received but had a small flaw. Contacted customer service and they made sure to fix the problem! Fast, quick and easy!

I had accidentally placed my order with multiples of the same item, so I contacted customer service to ask them if they could take the duplicate item off. Customer service responded back quickly and kindly! They were happy to correct the order for me!!

I absolutely love Pink Lily! Everything that I have bought( and it’s been a lot just in the past few months) have been perfect, everything that I expected and more. I’m so glad that I found this store. Even their sales are awesome! I have to admit I’m obsessed with Pink Lily! You guys ROCK!!

I am absolutely obsessed with Pink Lily - the quality of clothes and their customer service is above and beyond what I expected when I first began shopping with them - they are the first place I go to for clothes and now I’m purchasing things monthly (not that my husband always loves that part - but then he’s always complimenting my outfits, haha!!) Also the story behind how Pink Lily started and being able to watch it grow is really cool and inspiring!