Pink LilyReviews of pinklily.com

Returns are difficult; defaults to giving a gift card credit rather than to original payment. method. You have to dig with the Navar system they use for returns - it tries to tell you that you set your preferences to gift cards credits when you have not. Also if you return for any other reason than sizing they won't let you proceed with return without uploading a photo and explanation of what was "not as expected." Won't order from them again because of this.

Order was sent to old/incorrect address even though all my information had previously been changed to new mailing address. Took weeks to get here and had to pay ($6.55) to get it out of USPS jail. Some items were gifts that instead of hand delivering I now have to mail and spend more $. Prior order was sent to correct (new) address so not sure why there was issue with this order. I still love Pink Lily

I accidentally order two of the same item. Company doesn’t offer returns or refunds. I’m out $55. The online page / cart is hard to tell when you have multiples so it was easy to make this error.

Paid for 2 day shipping, did not ship in 2 days (Dec 16, arriving Dec 23) and customer service rep was rude. Asked for expedited shipping refund $20 (not even full refund, just shipping refund) and was told i didn't understand the policy...then don't promise a ship date! [Update] They refunded me the difference in shipping....that's 1 extra star I suppose

Terrible quality and sizing is off!! This was my first and last time ordering. I wasn’t impressed to say the least. I don’t care how many influencers are pushing their products and how cute some of the products may be. I won’t be falling for it. Buy with caution!!

The product I ordered looked nothing like the photos on their website. The fit was terrible and now I’m stuck with the product because they only offer gift cards for returned items. I have no plans to reorder!

Be careful to review the return policy before ordering! ONLY STORE CREDIT plus cost of shipping is taken out of credit. Same quality as Target clothing at double the price.

I was super disappointed in my most recent experience with Pink Lily. I am a loyal customer and have spent a lot of money with them. I recently purchased some items when they were promoting a sale if you buy a certain amount then you get a free shoulder bag. I purchased the amount they required, my order went through no problems and when I got my order confirmation the bag was listed on there as a receivable item. But then my shipment arrived and no bag. I reached out to inquire and was told “sorry we ran out”. I pushed back on it because it was on my order confirmation and also no one ever communicated to me that I would not be receiving the item. They again repeated themselves. I pushed back again saying it was disappointing because it feels like a sales tactic to get people to spend more money without following through on what you have marketed. The fine print did say until supplies run out but my frustration was more with the lack of communication. My order arrived with a missing item and no one felt it prudent to communicate that. I recommended to them to change their process so that a customer is notified of shortage of supply prior to spending $150+ in order to receive said promotional item. I was disappointed and to make matters worse, literally days later I see that they are once again marketing a sale on the very hand bags they had supposedly run out of. All in all it out a bad taste in my mouth and I’m not sure I will order from them again.