The team was super helpful and accommodating with our light fixtures and custom request big thanks to ping for helping us light our dream home
EW
Elizabeth W.
Fast shipping
Fast shipping, beautiful high-quality light
Absolutely thrilled with this purchase. The light arrived incredibly quickly and exceeded my expectations in quality—it’s both well-made and looks fantastic. What truly stood out was the customer service—responsive, helpful, and genuinely invested in making sure everything was perfect. Highly recommend!
FP
Franca P.
I loved my Sara Tab lamps they looked…
I loved my Sara Tab lamps they looked exactly as per the photo! They look great in our home.
LD
Larissa D.
Customer service is bar none the best
Customer service is bar none the best. Very patient and understanding when my package was returned by mistake. They kindly dealt with the issue and arranged to reship.
EJ
EJP
I would give them zero if I could
I would give them zero if I could. Long long delivery "months " and when they arrive they are sub standard knock off lights not every capable to hang in your house.
Really terrible quality
Stay away I cannot stress enough stay away
I am updating for the company “ping “
Delivery took nearly 2 months and we missed deadlines over and over
Product quality is cheap Gold spray paint vs quality finish Crystals attached with cheap wire and some not connected
You would not want to hang this fixture Nothing like photo
They keep offering to reduce the cost
We wanted a quality light not a discount
I offered to pay shipping for a refund
Nothing to date
Third update
You dont have my info???
Amazing as i am in direct contact with your customer service team
You have my email as you are communicating with me 5 times now you have responded with
Nothing but stalling and added confusion
I will pay to send back
Just refund the money enough with the games
I have now had direct contact 3 times with the office and still no refund or how to return. Product is months late, is not as advertised and still games
Do not purchase from this company
Response from PinglightingMar 26, 2026
Hello. This is the customer service team.
You provided an email address without the order number and recipient name. We checked the email address you provided. I'm sorry, but we still haven't been able to locate your order and emails unfortunately. Is it the email address used when placing your order? Or could you provide us your order number directly? So that we can check. Otherwise, without order information, we cannot confirm what happened to your order. Thank you in advance for more information from you.
Hello. We were indeed unable to find your order and email communication records using the email address you provided before. If it's not the email address used to place the order, we cannot locate it. I'd like to know why you didn't just provide us with your order number directly? If it was from our store, a valid order number would allow us to find it much faster. Thank you for your understanding.
Hi dear. We haven't found any order or communication records through the email address you provided in our order system and email system.
Why don't you just provide your order number directly so that we can verify? Otherwise, without being able to locate your order, we have no idea what happened. Generally, after confirming return with returned tracking number from the customers, we will begin the relevant refund process.
Additionally, the customer service team will contact you later through the email address you provided here. If it's inconvenient to provide the order number here, you can provide us with more order information there, such as emails forwarded or screenshots of the order confirmation showing the store name, or previous after-sales email communication records. Thank you very much.
EA
Erin Alston M.
Look more expensive!
These lights look just some much more expensive ones I had my eye one. They look great in my space and I'm so happy with them!
LL
Linda L.
Highly Recommend
I had an issue in the assembly of the hanging lights we purchased. Ping support was extremely prompt in responding and was able to provide me a video that quickly resolved the problem we were having without any damage (on our part) to the fixture. I highly recommend their products and customer service. AAA+
JL
JL
Loved the range but most importantly…customer service wins!
Loved the range but most importantly the customer service. When I had some queries the responses were super fast and actually helpful! Would shop with Ping again!
