Pilot Freight ServicesReviews of pilotdelivers.com

Pilot has failed to pick up a double oven that I am returning to Amazon twice! I have tried to get the message to the guys coming to remove the item that they must use the shoulder harness strap to pick it up over the railing of our rather narrow steps in front of our house. Second time guy admitted his cellphone battery died so he did not get the message. Then was told by this company that contracts with Pilot that they don't have this very common piece of equipment. So had to fill out Pilot's form a 4th time! Also have had a Pilot rep rudely hangup on me and an Amazon rep TWICE. This is an abysmal company.

I have an insurance co. replace my washer. When they deliver the washer has no pedestal, so we agreed that they leave the washer while we bought the pedestal and they will install when they delivered. The delivery guy of the pedestal I think intentionally damage the bottom clean out port filter hinges. I have a camera, it looks like he went straight to that port, damaged it, told us to return it, so that he won't installed it, plus he doesn't have anybody with him so how can he bring it upstair. The replacement delivery guy won't bring down the old washer down, he said not his job, only when I let them dispose the old one, he will take it with him. This makes my wife very mad, won't bring down the old since I gave it to my relative learning how to fix appliances. I think no delivery will leave the old inside the washroom, its just they want to give us hard time. Later on they bring it down after pleading with them.

Ho ordinato un fanalino su amazon e il corriere era della pilot. Il primo giorno provano alle 10 ma il citofono non suona e dopo un po ricevo una chiamata dal corriere che mi dice che il numero civico non era specificato e che se lo volevo dovevo andare a prendere il pacco io o consegnavano il giorno dopo. Il giorno dopo e per altre 2 volte riprovano a consegnare ma dalle 4 alle 5 del mattino e sinceramente non so se abbiano citofonato visto che dormivamo.

If I could rate a Zero I would. Absolutely horrendous. Parcel out for delivery 07/04/22 at 07.27. It is now 20.27 on 08/04/22,and I am still waiting for delivery. Pilot have changed the Delivery time 4 times. Amazon you need yo sort this out.

they deliver tool box Sams Club . Damage I give them 0 stars.

The two delivery guys named Shawn and Michael delivered my pool that I ordered from Walmart. They were the best and have outstanding customer service! They deserve KUDOS!! They went beyond just delivery, they put the pool in the house for us! Outstanding customer service!!!

I wish I could give this company less than one star, but I can't. My kayak sat in limbo for 3 1/2 weeks and then the day it was to deliver (appointment made BY them), I sat around all day. Called them at 4PM just to find out they "thought" they had emailed me that they had lost my kayak! If you order from a company that uses this one, may the odds be ever in your favor. I cancelled my order. I do not trust them to get a second one to me when they couldn't handle the first one.

Pilot Domestic Pickup Services, JFK and nationwide: you absolutely need to notify customers in advance if the person(s) picking up inside of an urban apartment building will not be wearing any sort of mask whatsoever, since your most recent pandemic update, dated September, 2020, indicates that all such employees will continue to wear masks, even if customers do not. Because I have lung cancer and prior to that, already had autoimmune diagnoses, my brother, staying with me full time since 2020 to help, since my condition has progressively deteriorated, had been ready to put on his new N95 just before the exchange with your employees. However, we are both horrified that the employee entering building after building had no mask at all. Forget whatever mandates are lifted, especially in NYC: you should know better. I am now wearing a mask inside my own apartment, even though my brother was masked, since this is the first not-masked worker we’ve seen inside a non-commercial space, and I literally have fought off infection after infection for the last year plus from whatever residual microbes my brother has brought back into my small apartment after far safer, fully-masked interactions. It’s the already sick people that are STILL at HIGH RISK, and as a global freight and logistics company, you should know already know that the very recent lifting of mandates has far less to do with there being less risk for EVERYONE than with restoring economies. Your customer-facing employees need to STILL be masked for you to make any absurd claims about having “a trusted network of global partners.” Updating your stupid website, or verbally warning consumers at the very least, would be far cheaper, since it’s already clear that as a business entity, you are among the most shameless. How dare you.