Pilot Freight ServicesReviews of pilotdelivers.com

Received a message from Amazon that order would be delivered by Pilot between 7am and 9pm on 3rd August. No sign but on checking tracking Pilot alleged attempted delivery at 21.01 - we were in and no card was left. Check to see progress this morning and find another attempted delivery at 6.20 (sic). Amazon were no help just repeating the lies about attempted deliveries and saying they couldn't contact Pilot. Order actually arrived without warning at 12.15, delivered by Hermes whose driver said this was his first attempt and, when I mentioned the attempts logged by Pilot he just laughed.

I ordered a ladder through Amazon. It did not come. This company says that it delivered it. It did not. Tracking does not work and is designed not to. A vampire company.

Lies saying they tried to deliver when they just never bothered

Horrible service. On their website it says my package was out for delivery yesterday. Today I get a call from a different company saying they have my package & will deliver in 2 more days. When I call Pilot, OF COURSE, there's nothing they can do & they don't know why their company website is showing me that my package should of already been delivered. FLAT OUT LIARS! I will NEVER use this company again & I'll definitely be spreading the word on all social platforms.

Company said they would deliver today then when they didn't show I called them. All of a sudden my shipment was damaged and they couldn't deliver?! Everything about the phone conversation screamed lies. I called the company I ordered the product from and they said that this delivery company is awful and she wasn't surprised about my experience. The customer service agent even told me I should shop somewhere else if possible because this was the only freight service they used.

Disgraceful company. Waited in all day for a delivery, got a message at 7.35pm that they attempted delivery at 8.13pm!! Yes that's right they said they attempted delivery 45 mins after sending me the message.!! This company lies to you.. Said they tried delivering twice today.. Ermm no you didn't even though I was in I checked my CCTV and nobody approached my door from Pilot.. No vehicle from Pilot even came on my road as that too is covered by CCTV. As you can see from other reviews they fail to deliver your goods.. Do NOT use this company. I've complained to Amazon who use this company, luckily Amazon refunded my money. Makes you wonder where all these missing parcels end up.. Maybe a bonus for Pilot employees.. Please stay clear of Pilot.

My pregnant wife contacted them after they never delivered a crib today that she received multiple emails (from them) stating that it would be delivered today. The response she received was, “this was a miscommunication with the company, Lady, so no skin off my back.” When my wife politely tried to explain how she received emails and could forward them to him, the manager interrupted with, “Let me know when you’re done.”

I would not even give this company a one star. Came to pick up my package since I will not be available on the delivery date. I waited over an hour for them to load my truck.. what the heck people? Wasted my time and gas. Will not use this company again that’s for sure.