Pilot Freight ServicesReviews of pilotdelivers.com

Ordered a product from amazon and was given a delivery date of 9th August (6 days despite being a Prime member). The item in question was being delivered by Pilot. Early that day, we got a notification saying it was out for delivery. At 6pm, we still saw no sign of the package, so checked the account and saw an update saying it would be delivered by 8pm. 8pm came and went, and still no sign of the delivery. I called amazon at 9pm, and they basically said as it was not an amazon courier, they could not contact the delivery driver, and also had no way of contacting Pilot. They gave me two contact numbers for the company's customer service, neither of which were UK numbers. They also couldn't tell me whether the delivery would arrive at some point late that evening and I'd have to wait up, or if it'd be delayed until another day. At 10pm, the account finally updates saying "will attempt to be delivered on 10th or 11th" with no guarantee this would definitely take place. Awful company - I don't know why amazon are using this service if they can't even contact them to chse up missing parcels.

Amazon order gone missing. I thought I was alone, clearly not. I ordered from Amazon, the "courier" Pilot apparently attempted delivery at ridiculous hours 12.15am? Really. Then they claimed it was delivered when I was in the house so it clearly wasn't. Then Amazon accept no responsibility and refer you to Pilot. Pilots web site is a joke - any way to contact them? Is there hell. Phone number to a different country? No thanks. So they took the money but no goods were delivered and there is no recompense. How is this possible when it is clearly illegal.

Ordered an item from amazon who have used pilot as a delivery company. Stated it would be delivered by 8pm in 3rd September. Then new message at 8pm saying parcel is running late but will still be delivered. No delivery at all. Latest message was pilot attempted delivery at 01.30 am. Erm don’t think so. This was an error as no delivery had occurred. Complained to amazon as this is unacceptable. Lies about delivery attempts and still waiting for order to arrive. Today 4th September apparently out for delivery but noticed an attempt has been added for 5pm yesterday I was home. It’s frustrating to be treated like this. Why amazon are still using this company is beyond me. It’s not looking after it’s customers for sure.

The worse company ever. Never ever use them. I had no choice as it is an amazon currier. I’m just shocked they’re still in business. At least here in the uk. Amazon need to drop them immediately as I won’t purchase from amazon again. Never had issues with eBay orders. Always on time or even earlier than planned.

Ordered a part for my truck and was told it would be delivered on Friday. I was called Friday afternoon and said it wouldn't be until Monday. Monday came and went with no delivery, I called Tuesday at noon and left a message to call me back. Recieved a call at 4:30 and was told I needed to schedule a delivery. I ask what was available and was told at the earliest it would be Friday, so I ask for it to be delivered then. I recieved a Calm on Wednesday from a robot call to set up a delivery time and to call them. I called the number and no answer, so I left a voicemail to call back. They have had my part for a week and are only 45 minutes away, it only took 2 days to go from California to Texas. Something is seriously wrong with this company...

Today at 3.15 I was on the phone to Amazon as the order had not arrived, the Amazon person rearranged it for tomorrow, as they claimed the packages got separated, at the same time I checked at it said it was returned to depot, I looked again several hours later and they claimed that they tried to deliver it at 3.15 whilst I was sitting in my front room next to the front door. Liars.

Deliveries allegedly attempted (on wrong day) no way to contact company direct. Tracking just says it's on the way, so no idea when it will arrive. No attempts made to inform us of time of arrival

Tracking in Amazon indicated delivery of a COMMERCIAL FREEZER to our home address August 12. It delivered today - while we were away at work on 8/6/20. We did not receive 24 hour notice - even though the PILOT site states they scheduled the day before. The Freezer was delivered on a pallet - backed up to our garage wall. Problem is - the thing is bolted down and we can not move the thing to get the Freezer unbolted from pallet as it is against the wall. If we had notice, we had intended on being home - so we could have it delivered into the garage so we could unwrap.