Pilot Freight ServicesReviews of pilotdelivers.com

Worst in the world I ordered a TV through a third party seller on Amazon and they hired this company to do the delivery. They are a nightmare!!! You have to call them to arrange. They do not deliver on time. When you call they put you on hold for half an hour. The worst!!!!!

Scheduled 2 separate delivery appointments 2 days apart. Took off work to be home for the first one. No delivery, no courtesy call, nothing on both failed deliveries. Called, emailed, no replies. How does a company like this stay in business?

I ordered a treadmill on Amazon, with expert assembly. Amazon order status showed that the treadmill was to be delivered on the 7th. The only additional tracking information was a customer service number. Pilot tried to deliver on the 4th. Someone is at home 99.98% of the time in the pandemic. There was a half hour window we all went to do curbside pickup of groceries - family tradition to do something, anything to get out of the house. Apparently this was the window Pilot tried to deliver. Expert assembly was scheduled for the 8th, the 7th came an went and no treadmill. Checked amazon, it said pilot had tried "and would try again." Again, no way to check status, update, anything. Tried to reschedule expert assembly, which wasn't available till the 22nd. Finally reverse-engineered the Pilot website to figure out how to track my order and saw that I could schedule a delivery. Next available was the 10th. I requested a refund via amazon and seller was very kind to refund, I just needed to return the treadmill. I also cancelled expert assembly. All this took about 5 minutes. I called Pilot Freight and sat on hold for 1 hour 56 minutes before getting through to someone. It was 1 hour 56 minutes of the first 30 seconds of Deck the Halls on a loop, with an overlaid patter explaining how Pilot was ranked best of the best, how important it was to have an ecommerce partner who was responsive, etc., etc.. When I did finally reach a CSR, the order had incorrect mobile and email addresses; they had an 800 number for me and the sort of email address that a modern email client would send directly to the spam folder if an email showed up. CSR was very kind considering the dark thoughts I was thinking after 1 hour 56 minutes of 30 second-loops of deck the halls and idiot marketing cant. Everything else needs redoing from the ground up. In the end, assuming I get the refund, I'm going to a brick and mortar and going to have it delivered and installed the next day. Amazon is surely partially responsible for failing to better integrate with pilot freight's backend services, and possibly failing to deliver proper contact info (although as a web dev myself the phone and email quoted to me look like default made up values) but this is beyond the pale the worst experience I've had buying through amazon, in 25+ years or whenever I bought my first book, and the majority of the blame rests squarely on Pilot.

Was supposed get a mattress delivered time given 10am-6pm. Called and time changed from 10am-3pm. Told driver would call 30min before. They were supposed to use our cell. House phone rang at 1:12 with unrecognizable name no message. Rang again at 1:17 with unrecognizable name, no message. WE WERE HOME ALL DAY. At 3pm called Mr. Ravener(Charlotte). No one came to door as dog would have let us know. Got them on camera/pictures pulling in at 1:17pm and leaving at 1:21 pm. Boss said they were supposed to wait 15 minutes. Still have the pics with time stamps. Who makes a delivery and doesn't knock on the door???? Occurred 12/4/2020.Too bad stars given can't be in negative numbers.

Worst experiance from a company. I was scheduled from 10-6 and no one ever showed up with my bed. Nor did they even bother to tell me they were not coming. Waited on hold over 2 hours to be told there was nothing they could do and to call again tomorrow. Spoke to the local group and was told they could do nothing until maybe Monday. So now I am sleeping on the floor 3 nights minimum maybe more. They were not helpful and offered no form of compensation for the missed work to sit around and wait for the appointment now 2 days. Nor did they offer any help for the situation they put me in. They are garbage and I would suggest all company’s to not use them as it makes your company look bad as well!

This is my first time using Pilot services. Was told Item was to arrive 12-4-20 10am to 6pm. item arrived as scheduled at 7:15 pm. The 2 gentlemen were very courteous and professional and out of their comfort zone here in the country lol. we laughed a bit when they ask about the wild animals out here... i know there are alot of bad experiences with Pilot on here , i just wanted to share my good encounter i had with them.. and hope those boys get back to the city alright ... lol

The delivery crew was very personal hard working individuals and very polite. 10 out of 10. I would recommend them to my friends.

Honestly wish i could give them 0 stars but they had my delivery scheduled for 11am-3pm did not get it to me at all and then told me they didnt have it on the truck, said it was gonna have to be on the following monday to be delivered, when everything else for what i am working on was scheduled for tomorrow. Worst company ever.