Pilot Freight ServicesReviews of pilotdelivers.com

This company is terrible. You have to listen to babies crying and rooster's crowing in the background. It's just mind blowing. Then when you get the package it is destroyed. I do not recommend using this company at all. I just wish I could have given them a minus 10.

I too would leave a 0 if I could. I was told my freezer would show up Dec 2nd by a recording. It never came. I checked with the company I ordered from and it was delivered and someone signed my first name only. But it wasn't delivered to me. Someone in this town got a freezer on me while I'm stuck paying the bill.

If I could give less than one star I would. I ordered my tv from Walmart on 11/26/21 Walmart said delivery would be 12/3/21 on 12/4/21 I received a notification from Pilot to schedule a delivery date and I did for the soonest date listed 12/13/21. My tv has been sitting at DFW Airport since 12/4/21. Via email customer service in Indiana said "they don't know why it's just sitting in Dallas" and gave me the Dallas number where no one in any department answered. I don't see how this company is even still in business. This is a Christmas gift and I could not be more disappointed with Pilot's lack of service.

The worst experience ever...they have had something on their dock in Grapevine, TX since November 29th and can't give me any delivery information or estimation on when I should receive my product. This is unacceptable! Before you purchase large items verify who they will use for delivery.

I ordered a T.V from Walmart on 11/26/21 and still have not received it. Contacted pilot and got the run around. The Customer Service agent just kept telling me it was in transit. When I asked him why it was taking so long he pretended that he could not hear me. This is the worst company. Customers should be able to pick their delivery carriers.

This is the worst freight company in United States... Bad communication their tracking system sucks Told me it would be 7 days before I received my package it was 2 months Never again I will use the shipping company they need to file bankruptcy and just go out of business

Purchased a TV from SamsClub 11/29/21 with delivery promised by 12/8/21. Received notice it was picked up from the Walmart distribution center about 15 miles from the Pilot distribution center and ‘delivered’ at about 10pm on 12/6/21. However, Pilot customer service says “one of their partners” picked it up and they don’t have it. They have no clue where it is or when I will get it. I offered to pick it up, but the Customer Service gal said “If we had the ability to have it picked up we would have picked it up and already scheduled your delivery.” Their phone numbers are not answered, and the text responses are worthless.

They were supposed to deliver an item to me and it's been a week! And I have no update if it will be delivered or not. I have a tracking number but that doesn't work and the website gives me an error.