Jennifer D.
Great
Was very easy and fast . Great way to stay in touch w inmate
Response from PigeonlyFeb 20, 2021
Exactly what we aim our service to be! Thank you for giving us a shot.

We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jennifer D.
Was very easy and fast . Great way to stay in touch w inmate
Response from PigeonlyFeb 20, 2021
Exactly what we aim our service to be! Thank you for giving us a shot.
Aleia B.
My experience with pigeonly has been great. I'm so thankful for this site, so that I can send letters, cards and pics to my husband. Thank you pigeonly!!
Response from PigeonlyFeb 20, 2021
Thank you so much for your kind words, Aleia. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Alexandra C.
Well i generally like all the different things i can do ith the app. It makes it pretty quick and easy to keep in touch with my boyfriend. i thought when i paid the 26 dollar phone line thing that it would make our calls only like 1.24 something for a call but it is still just as expensive.
Response from PigeonlyFeb 20, 2021
Hi Alexandra, we are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance.Unfortunately some facilities already have a set rate regardless of whether the number is local, out of state, or long distance. hopefully all else is well!
Victoria
I am extremely disappointed with your service. The the letter & card I sent was sent back to me because the facility could not locate my inmate. The booking number was incorrect even though I had corrected it on my account. I was hoping the letter & card would get to my inmate quicker but it was never received at all. Also, the pictures I sent first was the last item to send which I’m expecting to receive back in the mail as well.
Response from PigeonlyFeb 20, 2021
We are so sorry that you had a negative experience with us. Can you please provide more details about what went wrong over the phone? We will do what we can to make it right. Thank you!
Renee M.
Charge came through days later and there aren't specific instructions on how everything works. My inmate called me on this number and it was not .15 a min. Also messages ate not free.
Response from PigeonlyFeb 20, 2021
We are so sorry that you didnt have a satisfactory experience with us. Can you please provide more details about what went wrong over the phone? We will do what we can to make it right. Thank you!
Nanette M.
I am not sure yet if my loved one got the photos Insent via Pigeonly.
Response from PigeonlyFeb 2, 2021
It's a pleasure serving you Nanette. I really appreciate you taking the time to share your feedback and being open with us. Processing indicates that your letter is on it way to the facility and we will also notify you once it has arrived! We hope you continue to enjoy our services and to fulfill your service expectations.
Julie C.
Out of 7 photos I sent the last time only 2 were received by the person I sent them to. Every time I send pictures they're never all sent. I will unsubscribe if this continues
Response from PigeonlyFeb 2, 2021
Hi Julie, customer satisfaction is a number one priority for all of us. I appreciate you letting us know about your negative experience, I am more than happy to give you a call to be able to assist you and explain in full detail the source of your dissatisfaction and ensure you are satisfied with our business. Feel free to call an Account Manager if you have any more concerns M-S 6-4 P.ST. At (800) 323-9895.
Tianna S.
Took a lot to set it up. Takes a long time for anything to get sent out.
Response from PigeonlyFeb 2, 2021
Hello Tianna, hopefully you're having an easy time navigating through our site and were very delighted you chose Pigeonly to keep in contact with your loved one. Processing indicates that your letter is on it way to the facility and we will also notify you once it has arrived! Thank you for your service with us and please do not hesitate to contact our customer service line at 1-800-323-9895.