Pierceduniverse.comReviews of pierceduniverse.com

Mes ears plug en sodalite sont arrivés à la vitesse de l'éclairage. Je les adore. Merci merci merci 💗💗💗

had issues with shipping through usps, and was able to get it figured out immediately by email, they have amazing customer service, and got my issue resolved quickly! ive never had any issues with this brand, and i love their jewelry!! highly reccomend!!

At first I loved everything. It seemed well made and so happy that it wouldn't rust. It hasn't even been 2 months and 2 sets of earrings that I purchased broke. The stones fell out, the heart fell off, and the purple stud broke off of the post. I ordered 4 sets of earrings and 2 sets out of the 4 broke. The earrings were not cheap and I expected more.

I had an issue with two pieces I ordered, and Pierced Universe handled everything perfectly. After I explained the problem, their team was super responsive and helpful. They immediately clarified the situation and offered to ship out replacements free of charge, and even confirmed they would test the items before shipping to make sure they work properly. It’s rare to find such attentive and professional customer service these days — I really appreciate their dedication to quality and customer satisfaction. I feel confident ordering from them again! Thank you again, Pierced Universe!

i ordered a nose hoop. the money was deducted from my account. i have tried many times to contact this company with no response. it is not possible to sign up for an account to take a deeper dive into my order. how do i get credited back my money?

I had an issue with an order based on an error entirely on my part. I received an understanding response and an unexpectedly generous solution from the person who responded to me. They certainly didn't need to provide me with one at all given that this was my mistake. I have recommended this site to friends and family since they started asking about my beautiful and unique jewelry in 2020, and I will definitely continue doing so!

Latest update: we have received a new pair of earrings that are not broken. I appreciate them following up, but am not sure if this would have been dealt with if I didn’t leave a negative review in the first place. Update: I heard from them after leaving this review and it seems my email went to spam. They said they will ship us a replacement pair of earrings. I will update the review again once we receive them. Original review: I placed an order for 4 pairs of earrings. Quality not great on all, but 3 were at least usable. One of the pairs of hoops will not close (the clasp is broken). I emailed them twice to arrange an exchange (since there is no number to contact) but have not heard back from them. It’s been almost 2 weeks. I would not place an order from this company.

They replied quickly when I had ordered the wrong gauge and were very helpful. Service and quality are top notch, this is the only place I get my body jewelry!