Pierceduniverse.comReviews of pierceduniverse.com

I rarely write reviews but feel compelled to write one for this company. I purchased earrings for myself and my daughter for Christmas. - It is important to note the size of the earrings displayed on their website is deceivingly larger than the actual size - especially the hoop earrings...be sure to use the dropdown menu to note the actual size. - The backings are an unusal design and both my daughter and I had difficulty fitting them in our ears even though we are average to small builds. - After 2 weeks of wearing her earrings, one of my daughter's earrings broke off from the post while she was wearing it. - I emailed the company over a month ago, requesting: a replacement for the broken earring; instructions for putting the earring in with more ease; & request to return the hoop earrings. I initally did not hear back from them, but they have recently reached out and apologized, saying that my email to them ended up in their spam somehow. They have been very gracious regarding return/replacement. I will update again regarding their follow up.

Latest update: we have received a new pair of earrings that are not broken. I appreciate them following up, but am not sure if this would have been dealt with if I didn’t leave a negative review in the first place. Update: I heard from them after leaving this review and it seems my email went to spam. They said they will ship us a replacement pair of earrings. I will update the review again once we receive them. Original review: I placed an order for 4 pairs of earrings. Quality not great on all, but 3 were at least usable. One of the pairs of hoops will not close (the clasp is broken). I emailed them twice to arrange an exchange (since there is no number to contact) but have not heard back from them. It’s been almost 2 weeks. I would not place an order from this company.