Pierceduniverse.comReviews of pierceduniverse.com

Shipped me a damaged, faulty item. I contacted them to request a refund the same day- they refused stating it was policy they only replace. This is contrary to my LEGAL RIGHT to a refund within 30 days for faulty/damaged items under The Consumer Rights Act 2015. Shockingly, they then stated I had not clearly request a refund in my email (it was there in black and white “please may I have a refund for the faulty item”) and continued to obstruct this by passing me to a “management team” via email. In the end, had to go through my bank to obtain my money back. Don’t touch this retailer with a barge pole.

I paid 30 dollars for a titanium barbell bc my piercing was rejecting the metal i had in it the delivery was pushed back to march 30th its now the 12th and i have emailed and tried contacting this company through multiple socials and they refuse a response. i contacted the shipping carrier and they said the sender has to initiate a missing mail search and file a claim which means i cant get my money back. I ordered from this company thinking they were actually reputable and trying to sell high quality products unlike many others but unfortunately they dont seem to care about their customers receiving what they are paying for considering they will not answer and they have no customer service phone number to call. i would steer clear in this economy its not worth the chance of wasting that much money on something you will never receive. i also paid 8 dollars for next day delivery so i am out that money too.

1 star – Avoid this seller. Both items I ordered arrived the wrong size and are completely unusable. They are nothing like what was advertised and far smaller than they should be. It’s honestly shocking that a company would send out items this incorrect. Receiving two items that are both wrong shows a serious lack of quality control and customer care. This has been a complete waste of money and a very frustrating experience. I have contacted the seller requesting a full refund for both items. Until this is resolved, I would strongly advise others to avoid purchasing from this company.

i ordered a nose hoop. the money was deducted from my account. i have tried many times to contact this company with no response. it is not possible to sign up for an account to take a deeper dive into my order. how do i get credited back my money?

Unfortunately I ordered a $43 ring and a $4 ring( got me to the free shipping dollar amount). The only sent me the $4 ring, so I emailed them, due to the fact they do not have a phone number listed anywhere. Unfortunately, they will not respond. To be fair, even if they told me they couldn’t do anything to assist me, at least it is a response. Clearly a scam. Looked like a reputable company but clearly is not. Buyers beware! Order with caution!

Absolutely appalling customer service. They use cheap couriers like DAI post who do not follow delivery instructions, leave your parcels unattended and as a result let them get stolen. I reached out to customer service to let them know what happened by email and I was ignored, i subsequently submitted a paypal review and they ruled in my favour, after 2 weeks of no response by Pierced Universe. If you order from these guys use PayPal. I can't speak to the quality of the jewelery as it didn't even reach my hands

Over the paat 2 weeks I've sent emails and social media messages regarding a return I'd like to make and all have gone ignored. Severely unprofessional. Products are poor quality. Will not be recommending. Angie

Long story short I don’t have the piercing. The tracking tells me it was unsafe to leave at address. I have a locked up letter box. How big is the package? When trying to find where it is to pick up there is no company name of courier or phone number. When I approached Pierced Universe about this they pretty much said once it’s posted it up to me to track. Great customer service that is. I can’t track something that doesn’t have a name or address of where it is. Pierced Universe said all they will do is wait to see if it is returned and resend it. Australia post don’t have it and said it looks like it would be at a courier distribution centre but they can’t even see it in the email or tracking. So I am not going mad. My advice if you’re in Australia, do not order from these guys. They won’t help you if you have trouble and customer service is very bad. As for Pierced Universe, you asked for my review, here it is. Factual with the evidence provided. Hopefully you look at your customer service and rectify and maybe take a look at your postage service. Clearly you can’t trust them and they’re giving you a bad name. Since I don’t have the couriers company name, I can’t leave them the review as well.