PicturesOnGold.comReviews of picturesongold.com

FOLLOW UP! I bought this locket in April and the photos have fallen out and to top everything else off on poor quality the locket does not close and hasn't for about 2 months. As one reviewer wrote, she sent hers back and never received her return of money or locket. Please be aware this place is a bunch of schisters. I have had nothing but poor quality and poor service with this company. Look folks it's easy, read all the reviews, this place is lousy. Bad quality, bad production poor management. Go somewhere else. You will be glad you listened to the reviews and there are so many other good places to go besides this horrible place. Let me start off by saying, I should have read the reviews that we're on Google and not on PicturesOnGold website. I order a 150.00 locket with both grand daughters in locket. First the Lazer picture is not clear but then it only takes them 30 mins to Lazer and out to shipping, haste does make waste... Then they photo erased the bow on the top of my granddaughters head and then acted like it was no big deal. Then they had the girls on the wrong side of the heart after explicit detailed instructions. Then, the work is guaranteed but....they charge a 25% restocking fee? However, on their website it says they will not except lockets with photos or lockets with inscribed writings to be returned but yet, they tell you to return locket if you want a refund, that's an oxymoron and not at all user friendly. After reading all of the true reviews from BBB, I don't see how this family business stays in business. For items that are suppose to be so precious to the person purchasing from this business this business seems to be mostly concerned with, collect the money, quick laser and out to shipping. I wonder if they even check their work prior to shipping them out because I am quite sure that if it were for one of their family members or friends more precious care and concerns would be taken in. And instead of receiving so many negative reviews they may begin to see better reviews but since they've been in the business this long and so so many negative reviews, I suppose they'll just keep going down the same path that keeps leading to terrible reviews. Unhappy, unsatisfied and unable, according to the reviews, afraid to return locket and not receive my money back. So feeling Stuck, Suckered and Sore with a poor workmanship of a locket!

Had a jeweler verify the engraving, and it is indeed engraved, just not very deeply. We were expecting a deeper engraving, and this explains the lower price. We officially apologize for the previous incorrect claims.

Hello I like to start by saying that pictures on gold is by far the worse customer service..on November 2023 I order a charm for my son birthday then on December I received an envelope that I open to find out it was totally empty...I called pictures on gold and they " open investigation" a couple days later they send me email saying that they weren't responsible for the missing gold charm wich it was 400$ and that was still responsible for the full payment and that if I have any further questions to contact my bank!! And is so frustrating that I have to pay for something that I never receive...of course the bank wasn't able to return my money either...NEVER EVER BUY ANYTHING FROM PICTURES ON Gold AGAIN!!!

After a poor experience, one of the supervisors, Erica, reached out to rectify the situation. She was kind, apologetic, understanding and professional. She stayed in constant communication with quick replies to resolve the issue. The final product I ordered, a personalized sheriff pendant, came out beautiful. I will continue using this company future for my custom jewelry. Erica, thank you once again for your great customer service and assistance.

I ordered a supposedly 14k gold chain with heart charm and after 2 months both items turned black. I tried cleaning it and nothing. I called and they will not refund and told me that's to be expected. If I want to pay for shipping cost they will try to clean it. Thos company is a scam from what is advertised. Don't buy from them

I had a slight problem with my order , But when I called to get it resolved The customer service professional was quick to resolve it. I would highly suggest this website for the fast shipment and quality of there product!

Ordered a “Build Your Own 14K Gold 4 or Four Photo Heart Locket 1" x 1" 14K White Gold”. Wasn’t happy with the quality of workmanship. All pictures shown on there site showed the pictures filling the entire heart. When received the two pictures in the middle were filled as they were printed and dropped in. The two on the outside, have a space around them. Some spots more than others. I have been going back and forth with this company waiting for a return label for over two weeks and silence on the emails. Was thinking I was just only one having issues until I read majority of these reviews and the entire company is shady. Wouldn’t recommend anyone dealing with this company.

ALERT: Do not do business with this company. They state they have a 100% satisfaction guarantee; that is incorrect. They state their products are 14K gold; that is incorrect. I purchased a pair of custom name earrings for my wife at Christmas. She wore them one time and one earring broke completely in half where half of the earring was lost and the other earring was already changing colors when she removed it because the other was broken and lost. I reached out to the company for resolution and I get a response that started with "Oh no........" and explained how they were not going to fix the situation and ended the email with "I can help you reorder your product with a discount". Seriously, a re-order? I do not think so. I'll explain the timeline also: today is 1 26 2024, Christmas was 12 25 2023 and my first email explaining this sham of a product was 1 14 2024. Very short period of time between purchase and braking. STAY AWAY FROM THIS COMPANY! I CANNOT STRESS THIS ENOUGH! STAY AWAY! i will share my experience with everyone I know and come in contact with. We work hard for our money and when we purchase what is supposed to be 14K gold and we do not get it; re-ordering the product is not a solution! Keep your money people! Do not make the mistake of doing business with this company.