PicturesOnGold.comReviews of picturesongold.com

I ordered a standard (not custom, not engraved) diamond cut crucifix from Sacred Medals on 6/13/25 for $225. A crucifix arrived on 6/16 that bore almost no resemblance to the one I ordered. I wish I could attach photos. Before ordering I made sure that it was returnable (and I took photos of the 30-day money back guarantee on their website). Within 4 hours of the delivery, I immediately sent a request to return the crucifix for a refund. I sent photos of what I ordered and of what I received. I received a response from Pictures on Gold agreeing with me about the poor quality with an offer to remake it. I immediately responded that I did not want a redo (though I thanked them for their offer) but that I wanted a refund in accordance with their policy. From that point I was ghosted via email. I replied a couple of more times via email along with screenshots of their policy on the website and never received another email response. So I started calling. So far I have called 4 times and each time it has been escalated with promise for management to call me back. Each person told me that their policy did not allow refunds. I directed each to the website that showed a 30 day money back guarantee and the agents said they saw it as well. As if the last time I called, yesterday, they now changed their website. I have never yet received a call back from management. This is a scam and a racket! As if 7/4/25, after dogged pursuit of a resolution, I still have to keep calling and seem to be stuck in an endless do loop. Beware!!! I own a small rosary business and I have never worked with such a dishonest supplier. I am so disappointed that someone providing religious jewelry would behave so badly in business.

I paid over $400 for a saint Michael necklace for my police officer daughter and like many others I wish I hadn't, absolute scam , trash , nothing like the picture and I also was too embarrassed to give it to her. I urge anyone thinking of purchasing from this company, DON'T.!

I ordered Sterling Silver Forever In My Hear Locket for a sister and her daughters who recently lost their father and brother. It was the perfect memorial gift to keep them close to their hearts. The necklaces were beautifully engraved, photos perfectly set and packaged beautifully in small blue box with a ribbon. Without requesting, the necklaces were shipped by FedEx the next day. Incredible customer service. I highly recommend PicturesOnGold for jewelry that will be treasured for a lifetime.

UPDATE I ordered this locket in May and this is still outstanding. I have never ever in my entire life dealt with a company this bad. The locket is absolute trash, falling to pieces and the laser photography is embarrassing. It is now nearly September and no one is getting back to me. I can’t plead with you enough….do not use this company. It’s an absolute scam. Please spread the word for people not to give them your money. ORIGINAL I paid for an expensive solid gold locket from PicturesOnGold.com, and I honestly wish I hadn’t. The quality is horrendous—extremely flimsy and cheaply made. The photo lasering is terrible, blurry and distorted. I previously bought a $60 gold-plated locket on Etsy, and it was 1000x better in both quality and image clarity. Customer service is the worst I’ve ever dealt with. I had to return the first locket because it arrived broken. It took ages to get it replaced, and even then, the second one was barely any better. Now, I’m trying to contact them again about fixing the poor photo quality—and I’m being completely ignored. I want a refund, but they’re ghosting me. Honestly, don’t waste your money here. You’re better off spending a little more at Monica Rich Kosann or even saving money and getting better quality and service on Etsy. I regret this purchase deeply.

Ordered a photo bracelet and they keep creating pre-shipment labels. Then tried to gaslight me into believing it has already shipped. USPS clearly states it is awaiting the item in NJ. I really hope I haven’t been scammed.what’s the point of expedited shipping if they don’t ship at all?!

DO NOT ORDER FROM THIS COMPANY! Please listen to me! Ordered a class ring for my daughter and paid 300.00 turned her whole finger green in less than 2 minutes. This company will not work with you on any resolution at all. They are scammers and take your money.

My experience with PicturesOnGold was fantastic. The piece that I ordered was gorgeous, with every detail and quality just fitting my expectations and more. I noticed a slight glitch with a discount through Amazon at checkout but the support team was so understanding and speedy at sorting it out; they ensured I was refunded, even though I already had the product in hand. Such honest and caring customer service is rare these days. Glad I picked them, and I shall be returning!

Don’t order from this company. Ordered a medal and chain, spent $400 and the quality of the medal is cheap as is the chain. Asked them to engrave the date on the 4th line, which they ignored. Ordered this as a gift and I’d be embarrassed to gift it to anyone. Will have to go purchase a similar medal and chain in a jewelry store and throw this in the garbage where it belongs. An expensive mistake. Would never even look at their website again.