PicturesOnGold.comReviews of picturesongold.com

I recently ordered some lockets from this company one 14k gold and 1sterling silver. I received them on Sunday and could not open the gold one without small tweezers and an eyeglass screwdriver, needless to say I knew something was amiss. I called the company the first day asking if someone could give proper instructions as to how to open the flimsy item without damaging it. No response; Monday morning I called back after scouring their website, asking them why was my items sent in three cheap boxes and not the ones shown on their website. I also asked for my certificate of authenticity and a return shipping label to send the gold locket back for the necessary adjustments as this should not be this difficult to open. The laser print cost $25 per pic and this is a 4 pic 14k gold locket. The photos look like crap, almost impossible to open and close, flimsy and cheap craftsmanship, no certificate of authenticity and no return label sent to my email???? What kind of cockamamie BS is this??? Have I been jilted out of $1300, someone needs to call me and get this resolved

I purchased a delicate chain necklace with a St Catherine medal for my daughter's confirmation. The chain on what we received was completely different than the pictured description on the website--the links were huge, 3x the size of what I ordered, and unsuitable for the delicate medal. There were also quality issues with the way the chain was put together, and with the medal itself--the saint's face did not look like a face at all, as pictured on the website, it was actually disturbing to look at--a mess. Multiple emails back and forth with Pictures on Gold resulted in no action, although at first they said they would replace it and address the quality issues. A month and a half later, after no response to my last 2 emails, I was told I could not return the item for a refund. Absolutely terrible quality, and they don't stand by their product or address issues in a timely manner. Will never order from them again.

I received a beautiful necklace for my daughter. I would highly recommend.

Do NOT buy anything in sterling silver from this company!! I ordered their sterling silver cross with my husband's thumbprint and special message engraved on the back with a chain for my grandson for Christmas. Less than 7 months and it's tarnished on the front and back, making the extremely light "engraved" message difficult to read. Their site says treated to last for years, but this one didn't make it 7 months before tarnishing. My grandson is devastated!! Now I need to find a company that offers a better quality cross necklace to replace it. Tried calling multiple times & hung up after holding over 30-40 minutes. Can't even speak to Customer service even AFTER they requested I call. Horrible!!!

I ordered a key ring with birthstone, picture on one side and fingerprint on the other. The picture was to be black and white and it was supposed to be a key ring. They sent me a necklace with a colored photo. Beware! I don't think this is a USA company.

Completely unprofessional! Customer service is all overseas and very condescending! I ordered 2 lockets for my recently deceased partners sisters. I ordered expedited shipping so it would arrive to them just before the memorial so they could wear it to the memorial. I typed in their address so that it would ship directly to them. They sent a confirmation email acknowledging the order. If your like me you don’t open the email “anticipating” anything is wrong if it says your order was placed. So the next day I’m filing my emails into folders when I open the email and notice it’s being shipped to ME ! I call customer service and she tells me if you pay by Apple Pay or PayPal they AUTOMATICALLY change your shipping address to your billing address! This wouldn’t be a huge problem other than missing the memorial if I weren’t FULLY DISABLED! I can’t get out to a post office and my partner who helped me just died hence the whole reason for the lockers. So I’m telling the customer service agent that they should warn people that their payment software is messed up and changes your shipping address. She states it says it puts it in your confirmation email (where it’s too late to change it anyway) . I explained to her nobody reads the emails anticipating that you changed the address and besides, what good would it have done because it’s too late to make any changes then. I explained to her that I’m fully disabled so this is a huge problem for me because I can’t get back to the post office to mail them. And the representative in her infinite wisdom tells me “ you should ask somebody to help you”. Really!!!! like I didn’t think about that if that would’ve been an option??? I could understand if this was a cheap trinket or something , even then it’s still not right it shouldn’t change your shipping address, but it wouldn’t be as catastrophic. But this cost me over $300. I expect a little more professionalism than that when you’re dealing with higher ticket items. Now I have $300 in lockets I can’t use. **BEWARE** depending on your payment method depends on where your item ships. It does NOT matter what you want. They won’t tell you this till it’s too late to do anything about it ! **Update** I see your reply is completely useless and as insensitive as as your customer service agent! Did you miss the COMPLETELY DISABLED part? What good is a return label going to do me? The whole point is that your billing software should actually work properly! And your customer service agents should not be condescending! Don’t apologize because it doesn’t do me any good now that I’m out over $300.00! DO BETTER by your customers!

​Why did you pick this product vs others?:​ ​Picture quality:​ The product was fine but it was a little smaller than expected. I will say, it is a nice locket. When I requested a return, I received the label through Amazon. I packaged it up and dropped it off - It came back. Took it back to the post office and they said it was an incomplete barcode. I contact the seller and requested a new return label. Was told that Amazon generates the label. Amazon keeps telling me to contact the seller. I asked the seller to mail me a label. Between all of this craziness the time had expired to return it. The seller did contact me and never addressed my request to send me a label. They just offered me a larger locket at an additional price. Now I am stuck with a locket that I don’t want and am out $$$. Shame on Amazon and the seller.

This company use generated pictures to make images look beautiful but you don’t get what you pay. I bought a ring which looked like a scribble of our lady of Mt Carmel. I had to pay to send it back and get it fixed and when it was returned it image and the writing was not what I saw in the picture. Not worth the money This is false advertisement. So sad this is what we have become.