PicturesOnGold.comReviews of picturesongold.com

Prior to ordering a customized dog tag, I emailed this company to confirm they could add pictures of my two daughters, one on each side of the dog tag. They agreed that it could be done, asked to review the pictures and I placed the order including the pictures online. In the same email chain they confirmed having received the order with the pictures and informed there we no issues and they would process accordingly. What I received was a dog tag with both pictures poorly merged together on the front on the tag, the back remaining blank. With a stream of emails clearly confirming they understood my request, they proceeded to accepted the order, review the photos and are now trying to charge me a second fee (albeit at a very minor discount vs the original cost) for another dog tag plus shipping. Using their own email confirmations, it’s clear they are in error. Rather than continue to argue over this, I have filed a dispute with my credit card company. I’m not sure what else could have been done as I communicated very clearly prior to placing the order and again once the order was placed with affirmative responses from them each time. Should there have been any question, I would assume they would have reached out as we were already in open communication through several emails. It doesn’t surprise me that the negative reviews are rather consistent on this company. Disappointing and frustrating!

The necklace came on time. Really enjoy it. Price was pretty good. Glad I got it before the tariff thing. Thank you !

I used Pictures on Gold to order pendants of three soldiers who died fighting for their country. Those were gifts to the parents of the fallen soldiers. My experience with Pictures on Gold began on a pleasant note. They were responsive and made changes to the proofs that were originally sent via email. The orders also came very fast. It all went downhill from there. The pendants I received were nothing like the pendants I approved. You could hardly see the faces, the pictures were in sepia style vs black and white, I approved. The customer service assured me that they were going to re-do it and send me the correct pendants in no time. Three tries later and they kept messing up. After the third time I said I can no longer deal with this. It is time-consuming to deal with them and then send the product back to them to redo. I asked for a refund, which they refused to process. And then they just stopped responding to my emails. Do yourself a favor and find a company that is ethical and does the work it is engaged to do.

I had an issue with my first locket and they have fixed the issue and sent one that is perfect! It took some time to get things sorted but I am happy with the outcome.

Ordered a class ring for my son in August of 2025 and still haven’t received it. I’ve spoken twice with a representative and sent an email, and still no ring or anything!

I ordered a picture locket 3 times first one was all smudged on front and clasp on chain broke the second one broke soon as my wife took out box to put on and the third one was missing chain I never got a refund or discount worst company ever

If i could give this place zero stars i would have! My husband bought me a heart locket with a picture of our 1st year anniversary for our 2nd anniversary. 1st time the chain broke and heart was smudged and cloudy, the sent me another that one the resolution on the picture was horrible and the clasp for the chain broke as soon as I tried to puy it on. They then sent a 3rd time, we received the locket with no chain. Smh my husband is so.upset , this experience was the worst. The chains are thin and flimsy-- do not purchase anything from here especially not for a special occasion!!! Updates: My husband did provide photos and the missing chain is already on the way because the company refused to give him a refund. No discount for future purchases , all they do is resend items but honestly its the quality of the product that seems to be the issue. We only accepted the chain because we could not get a refund. Please read the fine print before you purchase.

I had one of the worst customer service experiences ever with PicturesOnGold / SacredMedals. I purchased a necklace on May 28 as a gift, but it wasn’t a good fit. I reached out within 19 days—well within their 30-day policy—asking to return it for a refund. Instead of honoring that request, I was ignored for weeks, forced into repeated follow-ups, and ultimately pressured into an exchange. Emails went unanswered, and when I did get responses, they were inconsistent and unhelpful. Edward completely disappeared after promising to help. Gia apologized but never followed through. Rose was the only one who tried, but even then I was told they couldn’t generate a return label, and I had to pay shipping plus a fee. After all of that wasted time, they finally sent the replacement in a flimsy envelope—the decorative gift box was crushed and totally unpresentable. This process took nearly two months, countless emails, and phone calls just to get an exchange I never wanted in the first place. Being denied a refund, ignored repeatedly, and then receiving a damaged product is absolutely unacceptable. Stay away from PicturesOnGold / SacredMedals. They don’t stand behind their products, they don’t respect their customers, and their so-called “service” is a nightmare.