PicMonkeyReviews of picmonkey.com

BUYER BEWARE! WORST COMPANY EVER! THIS IS THE WORST COMPANY YOU MAY EVER DEAL WITH! Even though I cancelled within the 7 day free trial I was charged for a 3 MONTHS! I HAD TO CONTACT THE BETTER BUSINESS BUREAU FOR THEM TO STOP CHARGING ME.There is no phone number to talk to a live person to dispute the charge or cancel the unwanted subscription, or even an address to write a letter. The phone number my CC company gave me for PIC Monkey to dispute the charge had a voice recording that stated to send any inquiries to their help desk, because they do not accept phone calls. Also, there is no where on your account to cancel the subscription! BUYER BEWARE!!! DO NOT ACCEPT THE FREE TRIAL!!! CONTACT THE BETTER BUSINESS BUREAU RIGHT AWAY! Useful Share

I'll start with the positives: Using PicMonkey is very intuitive and easy to use. It's much simpler to learn than other programs and the interface is clean and user-friendly. You have a large variety of tools that you can use freely and relatively interchangeable to achieve a result you are satisfied of. Now the downsides: You have to pay if you want to export any of your creations, and if you use the free tril you are required to put in your credit card information. One workaround to this is to just screenshot your edits, which unfortunately lowers the quality a lot. It is possible to fullscreen, although picmonkey itsself disabled this to force a lower quality image in the editing interface (can be bypassed by opening a new tab, pressing F11, and then CTRL+1 to return back to Picmonkey on the first tab in fullscreen) Additionally, the newest version of picmonkey is incredibly laggy and sluggish, it is impossible to use it even for utter basics from the amount it lags. I would not suggest using picmonkey, other than for basic, small images where quality doesn't matter much (such as video thumbnails or small logos)

I don't have an account with PicMonkey, however, they keep charging my credit card monthly. When I tried to reach out to customer service, they have not responded through email. I tried to call, however, they don't answer the phone. They seem to be crooks charging my account with no responsiblity.

I utilized their free trial and cancelled within the time allotted. They charged me for a full year anyhow. When looking for something else I noticed online at my credit card site that they never refunded my account. I contacted them and the credit card company. Picmonkey never emailed me a refund / cancellation statement or if they did it went into any junk folder and maybe was deleted. CC says without that they can not refund. PM refuses to do anything. As someone who was loved the Nordstrom Way and other great customer satisfaction companies I find Picmonkey's treatment of this customer and its practice to be shameless and pitiful.

Beware!!! This company is extremely underhand. I signed up for a free trial for my daughter. I then forgot to cancel on the exact day and every time I think I've cancelled when I'm checking my credit card statements, low and behold, that $4.99 is still being taken out. The PicMoneky account is closed and I've done everything I'm meant to. Tomorrow, the only thing left is to cancel the credit card. I'd say these guys spend far more time on legal payment loopholes than offering useful products.

Got charged for a service we did not use and customer service refused to cancel and refund the charges. They sign you up for auto renewal and don't remind you.

It's so easy to edit my photos and then add them to designs. I really like all the new templates where I can just replace images.

So... I bought an annual membership a year ago. When renewal came up this month, I told them not to renew. Many emails back and forth over the past 11 days of my repeatedly telling them that I do not authorize the transaction and to discontinue my account. They took the annual fee of $47.55 through PayPal this morning. When I demanded a refund, they sent me a list of hoops to jump through to get a refund on an unauthorized transaction. I’ve reported them to PayPal and I’m disputing the transaction through my bank. All this to say: unauthorized online transactions are a thing, even when they guarantee you can discontinue an account/membership. And don’t do business with PicMonkey. They lack integrity.