PicMonkeyPicMonkey has the easy-to-use tools you need to create stunning social posts, cover photos, ads, and more
PicMonkey (picmonkey.com) has 122 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Helena B.
When I used my free trial up and went a day over into the monthly membership, I expected to be charged the £5.99 I had agreed to, however I looked in my bank account and PicMonkey had charged me £77.88. Not what I signed up for at all. I filled out an account and billing slip on their website but haven't even had an automatic email to say they received my complaint. Neither is there a number on display I can call. An incredibly disappointing experience.
Belinda W.
I love the software but the customer service is terrible. There is no one to reach when you need help right away. It takes days for them to respond to emails. Then they do not have the answers you need. Then when it finally begins to work they cancel your subscription and the only way to renew is to pay twice as much as your previous rate.
Charity A.
The site and what they offer is great. I have been a paid member for years until they tripled the cost of their membership. I used to pay in the $30 range for a subscription and now it's over $100. You can edit and make fun art on the site. But do you want to share what you did or export it? Fork over the $100+ fee now to do it. That is a HUGE price increase. :( At that price you are better off just forking over the money for a program you own outright.
Linda M.
At one time I loved Picmonkey. As a blogger and content creator, it was flexible and easy to use. Then they got fancy and added features and more useless, confusing, features. I am going back to Canva because this so-called upgraded version absolutely destroys any ability to be creative and customize. This has become a tool for social media hackers and nothing more.
Response from PicMonkeyJul 12, 2018
Hi Linda! Thanks for your honest review of PicMonkey - we're sorry you're finding our editor not up to par for your use! We're currently in the process of rolling out the newest version of PicMonkey to our users which might address some of the feature issues you've cited. Our developers are actively listening and responding to user feedback as we craft this new edition of PicMonkey so it can handle whatever our users want to throw at it - from simple photo edits to complex designs. We'd love to hear your opinion on what features you feel are useless or confusing. Just drop us a line at [email protected]. All the best! Chris
David E.
Garbage. The trial requires a credit card set to charge you monthly. LEGIT COMPANIES DON'T NEED A CARD, THEY JUST GIVE YOU 7-14 DAYS TO TRY...………..SCAM
Response from PicMonkeyJul 2, 2018
Hi David, and thanks for your feedback regarding our free trial system when using PicMonkey. We're sorry you don't find it up to your expectations! You can always access our editor and try out all of our features free of charge, but you'll need to either have a subscription or a free trial in order to export or share your creation when completed. We ask for a valid payment method to start a trial so it's easy to convert to a fully paid account once the trial period ends for those users who wish to continue with a PicMonkey membership. Provided the subscription is cancelled within the trial period, your payment method won't be billed monthly or annual membership fees. All the best, Chris
Tom
Interface is very unintuitive and confusing with the menus and pictograms. Dirty tricks with automated billing after trial, and if you cancel automatic billing, you cannot finish the trial and they disable your account immediately. Good branding and marketing, which is why they are popular I'm guessing.
Response from PicMonkeyMay 3, 2018
Hey Tom, Thanks for your feedback on PicMonkey! We're working on a major update to our editor which addresses our User Interface and tool layouts. That should be released in the coming weeks, so keep your eyes peeled for that! As far as our automated billing processes, I'm sorry you feel that we utilize dirty tricks! Rest assured, we try to be as transparent as possible with users through the entire trial process on what they will be billed, and when they will be billed. All users who start a free trial of PicMonkey can cancel at anytime during their seven day free trial and still retain access to paid features for the remainder of their trial time. However, we understand that sometimes even with our best efforts, things can be missed or misunderstood. If you haven't already, shoot an email to our support team at [email protected] with any billing related inquiries you may have regarding your account. We'd be more than happy to assist. All the best, Chris PicMonkey Customer Operations Manager
Linnea M.
Ripped my bank account I wanted a premium monthly subscription for 7 USD, and woke up one morning and saw they had ripped my bank account for 71,98 USD after I only used the site for one week?! I want my money refunded, this is a SCAM... updated 13th March I contacted their support mail and when I mentioned I wanted my money refunded they stopped replying.. This is so upsetting
Response from PicMonkeyMar 13, 2018
Hi Linnea! This scenario sounds like you started a free trial for PicMonkey but inadvertently selected the annual plan instead of the monthly plan, which would explain why you were billed the $71.88 annual instead of the $7.99 monthly charge at the end of your trial. Our support team would be more than happy to assist in fixing this for you. Just drop us a line at [email protected] and one of our agents will get this cleared up. All the best! Chris Update 3/13/2018 - Hi Linnea, It looks like one of our agents did respond to you on 2/23/2018 asking for additional information in order to track down your account, but we haven't heard back from you. It's definitely possible that our response landed in your spam folder, so have a search for ticket number 99282 in your email client. Once you find that e-mail, respond with the requested information we can get you squared away in a snap. Best, Chris
Elizabeth L.
If you have any issues with PicMonkey, here is what you can expect based on my experience: they are honest, helpful, fair, and very prompt in their responses. You can understand the e-mail (aka it is written with good English), and feel that they really try to understand your situation. I highly recommend working with the company, for their great customer service!
