Just saw a charge of £77 on my bank account today from them and then found out they had been charging me every year since 2021! I cancelled immediately as I have never even used the service and they would only refund me for the most recent charge. I have never received one email from them notifying me they are going to be charging me or that I'm about to be charged or that I even have an account. This company should be shut down, sued and forced to pay back everyone they are frauduently charging!
RG
Re G.
I used picmonkey 1 time and wasn't…
I used picmonkey 1 time and wasn't pleased with the it and immediately canceled the well before the 7days but still was charged for a full year. No phone number just and AI bot chat interaction that has resulted in nothing. I need a refund as I as I did not want a subscription.
AH
Adam H.
Fraudsters don't understand the difference between "free" and "free trial if you give us your credit card numbers"
Fraudsters state in their Google headline that this is a "free" editor, but in fact they require an annual subscription. They do offer a "free trial," but you are required to give them your credit card number (and although I don't know for certain because I wasn't stupid enough to give them my credit card, I suspect they impose lengthy, draconian requirement to cancel, like most scammers). It's fine to offer a free trial, but don't lie and announce you're "free" just to get more hits and suck you in.
AN
Anna
There's no way to stop the monthly…
There's no way to stop the monthly fees! And there no delete account button. Seems like a scam. Do not sign up for a pic monkey account. Any site that makes it that hard to cancel a subscription or delete an account has got to be a scam.
Response from PicMonkeyMay 6, 2025
Hi Anna,
We're really sorry to hear about your experience. We absolutely understand how frustrating it can be when cancellation or account deletion isn’t straightforward. Please know that PicMonkey (now part of Shutterstock) does not intend to make things difficult, and we take these concerns seriously.
You can cancel your subscription or delete your account, our support team is here to help if you need guidance. Just reach out via email to [email protected] and we’ll make sure your issue is resolved promptly.
The PicMonkey Team
ME
Me
It is impossible to get in touch with…
It is impossible to get in touch with Picmonkey customer support. I don't know what happened, but they don't listen and auto-renew without your consent. I feel that there must be better alternatives.
Response from PicMonkeyMar 14, 2025
Hi there, I'm sorry to hear you've been charged without knowing. We send reminders a week in advance of any renewal charges. Please reach out to us via our messenger widget on the website, and we'll help get this fixed for you ASAP.
FD
Flower D.
Beware PicMonkey Scam
Don’t get scammed by picmonkey they’ve been withdrawing money out of my bank account for years. Now I’ve caught them out in another of their lies saying my id was from Facebook I closed Facebook down 6 years ago! because it got so bad! They never speak to you in person it’s more AI runaround while continue to steal my money. I am a senior in Australia and being robbed every month by a company based in Ireland who benefits tax concessions while robbing poor!
Response from PicMonkeyMay 6, 2025
Hi there,
Thanks for your review and we’re really sorry to hear about your experience - this sounds incredibly frustrating, and we understand how upsetting it must be. Please know that we take situations like this very seriously, and we never want anyone to feel ignored or taken advantage of.
PicMonkey (now part of Shutterstock) does not withdraw money without an active subscription, but we know mistakes can happen and we’re here to help. We’d love to look into this for you. If you could email us at [email protected], our team will personally investigate and make sure you’re taken care of.
Also, we do not intentionally link accounts to old platforms like Facebook unless that was how they were originally created, so we’d be happy to double-check your account history and clear up any confusion.
We’re here to help, and again, we’re really sorry for the stress this has caused.
The PicMonkey Team
NA
Nadia
7 day trial = 90 $
I have sent a complaint via the formular on the site, but reading the other trustpilot stories, i might as well try to get my money back by exposing the site here.
Here goes:
I set up a 7 day free trial which expired, but after that I was ONLY supposed to be billed for one month ($7.99) but now they have charged me for a whole year = $90!
This is NOT okay and I demand that you refund the money NOW.
On your front page it is clearly stated that it ONLY costs $7.99 per month - so you should NOT claim $90 from my account straight away!
I only intend to use your site for a few more days, so the $7.99 was ok - but $90 is WAY over my budget as a student since this money has to go to food - but clearly this site is just trying to scam people.
Furthermore, when you go to cancel your subscription, they offer 20 % off - but either way they take 90 $ from my account.
I have screenshots of how all of this is displayed on your site (the billing by the month, the extra 20 % off offer ect.).
I expect a refund of minimum 82 $ - otherwise I'm contacting my bank.
Response from PicMonkeyJun 12, 2024
Hi Nadia,
We're so sorry to hear that your experience did not meet your expectations. We truly appreciate you reaching out to our support team and giving us the opportunity to address your concerns.
As we discussed last week, we are pleased to confirm that you have received a full refund of $90, and you confirmed this with us. We're delighted that our team was able to meet your request and exceed your expectations in handling this matter.
At PicMonkey, we strive to provide transparent and fair billing practices. We apologize for any confusion regarding our subscription plans and are reviewing our communication to ensure it is clearer and more accurate in the future.
We hope this gesture demonstrates our commitment to our customers and that you feel your needs have been met. If you find that your experience with our service has improved as a result of our efforts, we kindly ask you to consider updating your review to reflect your current experience with PicMonkey.
Thank you for giving us the opportunity to make things right.
If you have any further questions or need additional assistance, please don't hesitate to reach out to our support team.
The PicMonkey Team
KP
Karly P.
Shutterstock purchased PicMonkey late…
Shutterstock purchased PicMonkey late 2021 and it’s been downhill ever since.
Shutterstock ruined it ! I’m cancelling my subscription after being a loyal customer for 10+ years .
Response from PicMonkeyJun 7, 2024
Hi Karly, thank you for your feedback and we're sorry to hear about your disappointment with PicMonkey since the acquisition by Shutterstock.
We value our loyal customers and genuinely want to understand your concerns better.
Please reach out to our support team at [email protected]. Your direct feedback on all aspects of the site is crucial for us to improve, and showing our commitment to listening to users like you is immensely beneficial.
Thank you for your loyalty and for helping us enhance PicMonkey.
