PicMonkeyReviews of picmonkey.com

HORRIBLE company to deal with! Even though I cancelled within the 7 day free trial I was charged for a FULL year! There is no phone number to talk to a live person to dispute the charge or cancel the unwanted subscription, or even an address to write a letter. The phone number my CC company gave me for PIC Monkey to dispute the charge had a voice recording that stated to send any inquiries to their help desk, because they do not accept phone calls. So after emailing back and forth, I was told that it was in their right to charge a full $119 year subscription to read the fine print, and to feel free to continue to software I don't want and have tried to cancel from the beginning! Also, there is no where on your account to cancel the subscription! BUYER BEWARE!!! HORRIBLE BUSINESS PRACTICES!

I've been using Picmonkey for over 5 years.It is easy to use, and does fantastic work for social media and blog posts. I recently got a new credit card and when I went to renew, I noticed my subscription had expired.Mimi from customer service explained in a detailed email what happened when they tried to renew, and provided me with refunds and legacy pricing. Fantastic service to go with their fantastic product. Thank You

AWFUL!! Horrible business practices..offer the 3 days HAVE to enter card number then charge on day 3 ...(was still unable to even log in!!) no tech support no help! Charged again and again! Finally noticed 3rd month!.. I called you and emailed for 2 months asking help tpo log in since I NEVER logged in at all..even once please return my money..NOPE!!! REFUSED REFUSED. I said I have never used it!! She could not see if I had (give me a breakHUGE SCAMMERS some small company desperate to collect cash who ultimately "sets up a PLAN to charge you" and hope you wont notice and when you do..rude as hell..no refunds wont get supervisor..these companies that "trick" people into paying is dishonest and fraud..I own 2 business NEVER offer this type of deceiful ethica..BOOO! Use be Funky...1000 X 1000 BETTER

Picmonkey charged my credit card TWICE so far without my authorization and never even notified me they were going to charge it! They apparently started charging me January 21st, 2018 and then again they charged me on January 21, 2019. I never even had notice of any sort! I never agreed to a to an upgrade on my free account nor was I even notified my account had been upgraded! I rarely ever used the free account so why would I have wanted to pay to 'upgrade'?! I would have never known if I hadn't logged in to check my credit card as I periodically do. I contacted the customer service and so far have had no response. USERS BEWARE!!

I am scammed. Filled in credit card information with free trail and non renewal but was charged 74 dollars altough I cancelled one year ago and never subscribed for one year and at least one month. Never got any answer from customer service. They only think about the money

They refuse to refund the subscription I forgot to cancel after free period. Never used it £77 robbery.

I use Picmonkey since I was little and I think It was the best experience to learn to use professional tools in fun way. I help my artistic sense to be more better with this program. The only thing that ruin all this fantastic work about this program is the customer service. Are 10 days about that I am still waiting a reply. They tell that they respond in 24h or less, is a LIAR. I sended an e-mail about a REFUND, but they don't reply, is un-professional way to mantain customers!. I am really dissappointed. All is okay, but YOU DON'T HAVE TO CONTACT CUSTOMER SERVICE, BECAUSE IS DOESN'T EXIST!!!

I was very unsatisfied I reached out to our the company many times no one has reached nor gave me my money back. It's been pass the 48hrs. I feel ripped off