PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Worst company I have ever worked with. They lied about everything. They said they went to the store and tried to contact which is completely untrue. I waited 5 days for my delivery to come and they rescheduled it many times. I paid 131$ and the customer service was HORRIBLE. NEVER WORK WITH THEM , AVOID THEM. I finally cancelled my delivery.

So far my experience with this company is horrible, I should have received my delivery yesterday, the driver lied and said he went to the store but it wasn't ready. Fast forward to today, I received a message stating there's a delay and it might get delivered. Like wth! The driving distance from the store to me is like 10 mins if that! Not to mention this service isn't cheap. Hopefully my delivery comes today, I shall see. Oh and a rep I chatted with yesterday asked if I wanted to cancel my order, who turns away business, instead of logistically handling it?

Quick delivery and friendly, helpful deliverymen.

Item not delivered and they just cancelled it. Wow blows my mind, they said they don't have an answer for me. Big Lots Store said it is ready and waiting for them. Store said they use UBER and drivers are not accepting these orders.

They cancelled my order on XMas Eve that was a surprise for my wife. Waited during the 10am-2pm window, then again they said they'd deliver by end of day. Now it's cancelled and I'm going to have to figure out arrangements to rent a truck and pick it up next week.

It was the worst experience, they canceled three times, don't ever trust them. Finally I had to rent UHall, and carry stuff my self, dont waste your time with this company

This is a third party delivery company which for my purposes involved a Pottery Barn Outlet in Jeffersonville, Ohio. In short, I paid $279 for delivery of furniture. The delivery was scheduled for the same day as the morning of purchase at 716 pm that evening. Once 730 pm rolled around I opted to call the company for an update on my email confirmed delivery. Like many businesses nowadays this particular company has essentially automated its processes using text and email to confirm delivery. Although there is a phone option available I waited approximately 30 minutes to speak with someone who without doubt had no ability to help with my issue. I did ask to speak with a supervisor and that occurred after about another 30 minutes. During my initial interaction I was told there was no record of my delivery despite paying in advance and having an email confirmation. I was told the best option would be several days later. Typically I wouldn't be annoyed but considerable time was spent breaking down a room of furniture that day which because of work-at-home needs now has to be reassembled. In speaking with the supervisor I asked for a portion of the cost to be waived given the inconvenience and frankly failure to provide a paid service that was otherwise confirmed. I was told that was not an option and that while she was sorry, it simply is what it is notwithstanding their "pickup promise" which says "love our work or we'll make it right". Well, in the end, nothing was loved or made right. I would strongly recommend avoiding this company.

I am still waiting for my delivery on day next day. What same day delivery? Don’t advertise same day if it’s not available. Also you gave me a timeframe 8a-8p next day. 9:05pm I call to check on my order and the store didn’t have it ready for pick up, so now what? Tomorrow maybe.