PICKUP Same Day/Scheduled DeliveryPICKUP is a same day and scheduled delivery service of big & heavy items for national and area businesses. Our PICKUP Good Guys are trusted, fully-vetted delivery pros that provide exceptional customer experiences from register to room with a tech-enabled solution. Our best-in-class delivery network is in more than 75 markets across the U.S.
PICKUP Same Day/Scheduled Delivery (pickupnow.com) has 465 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Brooklyn M.
I ordered my couch, and it was supposed to be delivered on Friday. They said they missed the delivery window, and I needed to reschedule. I rescheduled for Sunday. They sent the same automated message today and said I needed to reschedule. I paid for this delivery, so I don’t understand why they give you a set time/date if they are unable to deliver. Very incompetent company.
Jonathan
This company SUCKS. Straight up SUCKS. Do not use them. I ordered same day delivery on Friday, and they didn’t deliver. They gave an 8am-8pm window on Saturday, and yet again the sofa I ordered wasn’t delivered. They called and gave a delivery window from 10am-2pm for Sunday. Then at 11am on Sunday it said the delivery was delayed and they placed me back on an 8am-8pm window. I tried calling customer service and THEYRE CLOSED. I paid $100 for same day delivery AND I took a day and a half off work to ensure someone was home for delivery. Just an absolute dreadful company with poor customer service beyond anything I’ve ever experienced before. UPDATE: It is now Monday, November 28th and the delivery still has not occurred. Customer service called me last night and ASSURED me the sofa would be delivered this morning, and around 20 minutes ago I received a text stating that they’re experiencing delays. PickUp sucks. Plain and simple and BigLots should be absolutely ASHAMED to be partnered with them. BigLots has lost my business permanently due to the incompetence their partners over at PickUp has displayed for the several days.
Response from PICKUP Same Day/Scheduled DeliveryDec 1, 2022
Hi Jonathan , Though we appreciate the time you took to give us feedback, we are sorry that we did not deliver a solid PICKUP experience. We would like to make it up to you, and will be reaching out to you soon for more information. PICKUP Customer Experience Team.
Deborah S.
Still haven't received my furniture from Big Lots! Paid extra to have it delivered asap in time for thanksgiving. No delivery yet and its after the date promised. The day it was promised i waited, was notified at 8 pm not coming. Next day waited, no delivery. If you cant do it, say so. Very poor service.
Response from PICKUP Same Day/Scheduled DeliveryNov 26, 2022
Hi Deborah, Though we appreciate the time you took to give us feedback, we are sorry that we did not deliver a solid PICKUP experience. We would like to make it up to you and will be reaching out to you soon for more information. PICKUP Customer Experience Team.
Shauna
If I could give 0 starts I would. Purchased furniture yesterday afternoon online and scheduled delivery today after 5 since I had work. First driver had to cancel because no helper and then no one else contacted me. 7:54 pm they rescheduled my delivery for tomorrow and I would have never known if I hadn’t called myself and waited to speak to someone. I have family arriving tomorrow for the holidays and no living room furniture. so far this has been a horrible experience.
Response from PICKUP Same Day/Scheduled DeliveryNov 26, 2022
Hello Shauna, We appreciate you taking the time to write this review and we're very sorry you did not have an enjoyable PICKUP experience. A PICKUP Case Manager will be contacting you soon to see how we might make this right for you.
MB
This is the worst service I’ve had the displeasure of paying for. I’ve been rescheduled twice now after taking off work and keep getting the same canned excuses (and blatant lies) from their shady support team. My situation is identical to others that have posted—they claim there are delays, then miss the delivery window and reschedule you again. Shady business practices backed by a failed business model. I called my local store and they claimed I should just cancel the order and the store would find a local delivery company to guarantee delivery…they said this company is a complete joke. I wouldn’t recommend PICKUP to anyone!!
Response from PICKUP Same Day/Scheduled DeliveryNov 26, 2022
Hi MB , Though we appreciate the time you took to give us feedback, we are sorry that we did not deliver a solid PICKUP experience. Please know we will take this feedback and use it to address the challenges we face. Wishing you a wonderful weekend, PICKUP Customer Experience Team.
Teflon B.
This company is incompetent. They partner with furniture stores and then don't have trucks large enough to move the product. Then they reschedule you twice because they can't get a driver who is able to move your furniture. You would think they would know after the first attempt.
Response from PICKUP Same Day/Scheduled DeliveryNov 26, 2022
Hello, We're very sorry for your recent PICKUP experience. Thank you for taking the time to share the details. It's very important that we are continuously improving and work hard to overcome any challenges. We will be sure to use this insight for that purpose. PICKUP Case Management
Crystal A.
They suck! Placed an online same day delivery with Big Lots for $99 3 days later and still awaiting delivery. They just keep scheduling 4 hour block for tomorrow and that day never comes. Waiting longer and longer for one item to arrive. Won’t ever buy from anyone who uses this company to deliver again. Nothing gets done!
Response from PICKUP Same Day/Scheduled DeliveryNov 26, 2022
Hi Crystal, We're very sorry for your recent PICKUP experience. Thank you for taking the time to share the details. It's very important that we are continuously improving and working hard to overcome any challenges. We will directly connect you with a Customer Experience Manager. Thank you, PICKUP Customer Experience Team.
Murtuza N.
Extremely worst customer service. I ordered from BigLots for the same day delivery and its been 4 days that I have been waiting for the delivery. All they tell me is that they are investigating and just wasting my time.
Response from PICKUP Same Day/Scheduled DeliveryNov 19, 2022
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced. We will be investigating your order and reaching out to you soon to see about rectifying your PICKUP experience.
