PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

No show twice! Very unprofessional and unreliable. I place an order with biglots.com and chose my delivery time, I never heard anything that day of about time of delivery. Made multiple phone called and chat conversations and was reassured I was still on the schedule. Received a delivery missed notice, rescheduled and another no show, delivery missed. The biglots store I orders from ended up canceling my order because of all the no shows for pickup. Very inconvenient. Would never use this company again.

If I could give 0 stars I would. Paid for same day delivery. A week later we still don't have our items.

I scheduled days in advance. My appointment was 10-2. 2 pm they are still not here. I checked the store where my furniture is supposed to be picked up for delivery, it’s still there. I called their 800 number which tells you the wait time is over 2 minutes. I waited 30 minutes TWICE. Each time it sounds like it picks up but you are actually disconnected. I went to the website on the Chat and they told me if it doesn’t deliver by end of day they will reschedule. I cancelled my order for delivery. I’m not waiting all day for them to possibly do the same thing again the next day. Their communications are terrible! Don’t use them!!

I paid for a couch to be delivered 2/21/23. They promote themselves as same day delivery and this is false advertising bcz they don’t do same day delivery. It’s currently 2/24/23 yesterday I waited from 8-8pm for my delivery and it never arrived. I waited on the phone for 20min called back left a message.. i the. Called back and sat on hold for 50min. Hanna the gist service provider was rude and short and did not assist me in finding out anything about my order. I called at 8am I’m currently on hold 33min. They picked the phone up and sat it down so I’m currently listening to background noise so they don’t have to hear the call waiting on hold. No one’s replying it’s literally just a sitting phone to hold up the line. I’ve never experienced such blatant disrespect or lack of concern for a customer who paid to have their order delivered. She yawning in the background not helping customers just having me breathe on the phone. I’m waiting for them to hang up on me. Which will be of no surprise. This is the worst company to do business with. I will never in my life use there service after today.I hope this business comes to a end bcz they lack any reliability or professionalism.

The delivery was on time as expected and the Driver was very courteous.

Scheduled delivery 2/15/2023 between 9am and 9pm. At 8:45pm I received a text that the delivery will not happen and I have to arrange for pick-up. Here is the catch. I am told that if I want to pick up my order, the current order must be cancelled and re-ordered in order to remove the $60 delivery charge or just lose the $60. But if cancel this order I would have to pay full price rather than the sale price. All I got from the Pick-Up Now customer service was a "too bad, so sorry". Next delivery available is in 4 days but not guaranteed. Just a horrible situation.

I wish I saw these reviews before now, and that Big Lots listed on their website this is who they used. I purchased furniture, paid for same delivery, got a confirmation that the furniture would be delivered the next day (Last Friday), I wasn't even notified that the delivery wouldn't happen. I called and was told the delivery would happen today, Monday, so I stayed home so I wouldn't miss it. Received a text a little bit ago saying delivery is now being delayed as they're looking for someone to deliver it and when I called the lady said it'll probably be rescheduled, or I could just cancel the delivery. By far the worst customer service and delivery company ever! After reading all of the review will definitely go to BBB next.

Add me to the ever growing list of people that think this company should be out of business! Horrible experience. This is a delivery service company that can't deliver their services! Ordered from Big Lots "Same day delivery". My order was at 7pm so I did not expect it the same day or even the next day. It was scheduled for two days later and then the company couldn't find a "Delivery Pro" to deliver the goods. That's because "Delivery Pros" are the average person like your Uber driver except that with Uber there are way more than enough to go around so if one decides they don't want your ride, there are ten others that need to feed their kids so they will take your ride. Pickupnow.com get out of the business. You are failing miserably! Your business model and execution are just BAD!