PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I ordered next day delivery. Two days later, the delivery driver tells me another customer’s order got cancelled, so his drive would not be worth his time.l, and he would not be making my delivery. I was unable to cancel my order that day (Sunday)because the office was closed and cancellation was unavailable online or otherwise. My husband and I were without a mattress, and he was forced to sleep on an uncomfortable cot. Now, I am finally hearing back on Wednesday the 7th, and I was told my order would be cancelled, but if I wanted to continue with it, my mattress would come on the 11th. That is NINE DAYS after my “same-day” delivery. No apologies about my issues with the delivery driver or feedback on the situation. Ridiculous. I will not be using “Pickup” ever again. Very unprofessional and inconsiderate.

I ordered a sofa to be delivered “same day/next day” on June 1, 2023. Scheduled delivery for the next day and after PICKUP Delivery “pros” (I seriously question the “pros”) rescheduled my delivery 3 times in a 6 day period, the furniture place canceled my order because it was not picked up in a timely fashion. Received notification at 10 pm on 2 of the days that they were unable to locate a driver for my delivery. The 3rd time I was notified that my delivery was delayed, I again contacted via chat - because that was the only option available - and was told that they were searching for a driver. Because it was 6 days after the online purchase, the business canceled my order for non-pickup. Totally unprofessional and poor customer service. NO NOT USE!

Delivery. So I ordered this couch on Thursday and paid for delivery which was scheduled to be on this past Saturday between 8am-8pm. Was supposed to get a call on Friday to schedule a time for delivery, that never happened. I went ahead and planned to be home that whole day through the time period, since I had no idea when they would come or if they will even contact. So reached out to customer service at about 2pm that day, and was transferred to the delivery company which then said it would be deliverd tomorrow (Sunday the 21st) between 10-2pm. Another day where I just waited the time frame just in case they came, and just like the previous day there was no delivery and at this point that is crazy. You would think that when a person spends nearly $1000 on a couch. that the customer service would be great and that was not the case. This is probably the WORST CUSTOMER SERVICE that I have ever recieved when ordering furniture. It was almost like they didn't want to deliver and could care less about the customers time and lacking what they are supposed to be doing for their job. Now it's Monday, 5 days after ordering and no delivery nor update. It's crazy that when you pay the $100 for delivery online, and NOTHING has happened. I will make sure to never recommend Big Lots to anyone and will make sure that my story will be shared on all social media platforms, yelp, and whatever else I can find to leave customer feedback for.

Terrible communication. After waiting 2 days for same day delivery we picked up the item ourselves. Received a text from Roderick that he was coming to make the delivery, I explained to him we had picked it up already so it was no longer needed and to have a good day. He was short and rude back. Would never go through this service again

By far the worse company I have ever dealt with. Customer service reps are not well trained they never know the answer to anything. They have no ability to navigate their own system to give answers to a problem they are very slow wait time is long ask for a manager they say manager will call you back 3 days later no one calls. No one takes accountability they are very unprofessional and highly unreliable

Worst "service" I have ever experienced. I paid for a crib assembly through Buy Buy Baby. Scheduled a week in advance. They never showed up for their ridiculous 4 hour window and they just keep rescheduling or extending their window with no real explanations or anything more than "too bad". So far I've been "scheduled" three times and all were no shows; 16 hours of my time wasted so far with no end in site. So really they've just stolen my money (and time) and will not provide any service. I don't know how their business license hasn't been revoked but hopefully it will be soon before they scam too many others. Will be reporting to the Better Business Bureau and Federal Trade Commission.

Booked furniture assembly through BUY BUY BABY . Assembly was paid for and appt was created 7 days before desired date. You had 7 days to find a person in my area to assemble. Day of assembly, text sent re experiencing delays in my area. When they miss the window , notification comes up to reschedule. Only way to communicate is through online chat. Reassured it would happen by end of day. No show , book again next day- again no show- promised by end of day. Nope. Found a phone # to call. Spoke with receptive customer service who now book us for 48 hrs later - so we’ll see. 2 days wasted so far - not happy. We all understand there are challenges post-pandemic with finding workers, but this system can’t figure it out. We’ll see what happens. More to come on this review.

AWFUL experience trying to get my sofa delivered. I purchased from BigLots.com and was told that my item would be delivered on 3/23. When no one showed to deliver, I called to find out what was going on. They then rescheduled my delivery, and then did not show again. NOBODY reached out to let me know they wouldn't be coming, or why. I had to call and get to the right person each of the SIX TIMES they rescheduled my delivery. I rearranged my life and responsibilities to make sure I was there for the delivery time THEY gave me, and they failed to show up every time. I then tried canceling my order, and even that was an ordeal! I finally spoke with a Big Lots manager to get a refund on the sofa I purchased, and he helped me more in 10 minutes than any of the 10+ people I spoke with from PickUpNow. The only thing PickUpNow ever did was make excuse after excuse, have me on hold for 30 minutes at a time (and even ended the call before ever speaking with me), and make false promises as far as my delivery. I would not recommend these people to my worst enemy. Terrible customer service, no accountability, and I honestly do not understand how they are able to get away with running a business like this AND with false advertising. Their website claims same-day delivery, but that's a bold faced lie. Never, ever, ever again.