PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I had a product scratched during transit. I have tried to call the service (like 4x), had emails with pics of the products returned to me. I used the email listed on the receipt & they all came back. The phone message says it will all back in 1business day- nothing. I contacted the store manager, they were the ones who said call the service. But the fact that know one called back. Also, the tipping thing blows!! It’s janky af!

If you are looking for the best in poor customer service Pick Up Now is perfect. I placed a request online. I received confirmation for pick up the following day (friday) It’s now the following Wednesday and I still don’t have my item. On Tuesday (after renegotiation) about half way through the day as we wait for them to pick up they call and say they can’t and that the next available day is another 6 days away. Apparently they don’t know how to plan properly which is funny cuz that’s really the business they are in. PLANNING DELIVERIES.

Very polite and got the job done quickly. Would use the service again

WOW what service! Text me when he was comming and was here exactly at that time! VERY nice gentleman and great personality..I recommend them!

I placed an order with At Home and the delivery process was incredible! The gentleman called me to let me know they were gathering my order and also to tell me what time he would be at our house. He was very friendly and kind! I definitely would recommend using this service.

Literally the worst service I’ve ever experienced. I ordered an oversized chair to be delivered between 1 and 5 PM. I called around 4 PM because I hadn’t had anyone give me and ETA. The agent told me there was a hold on my delivery. No one attempted to call me and figure it out, so why are they telling me this at the end of the delivery window?? I clarified the details they needed, and they said it’ll be delivered between 4 and 8 PM. I called around 8 PM to get a status update. They have the worst customer service, and it is impossible to get a hold of someone within an hour of waiting. Two hours after being put on hold, an agent connects to the phone and it disconnects immediately. No one tried to contact me again after that, even though I waited hours and they were the ones that disconnected. Absolutely insane. I just sent an email to cancel my order because I have never had a more difficult and annoying time trying to get in contact with a customer service worker. This service was so terrible that I just cancelled my order to pick up a chair.

If I could give -5 stars I would. Delivery set on a Friday for Sunday. Sunday company called a few hours before saying there were problems, they'd be late. An hour before store for pickup closed they called, and said they didn't have enough guys, would have to reschedule. Agreed to Tuesday 4-7 window and confirmed it would happen. Called Tuesday to confirm I was on schedule, all OK. Called during afternoon, running behind but on schedule. No word by 6pm, called, was told they weren't going to make it to the store to pick item up, nobody had called me. Rescheduled for Wednesday, with priority, called to confirm first thing in morning, good with priority. Called to get status throughout the day. Around 4pm the agent told me that nobody was assigned to my delivery. I asked what priority meant, he said, 'first'. Apparently not as it was already past the window. Rounded up friends and a truck to pick up table myself, at 6:45 company called to say they weren't going to make it to the store to pick table up. At that point I was speechless, but requested a refund. I was told three different days I was on the schedule, next in line, priority....whatever the current line was to say. This company had no intention of delivering my furniture. Honesty at the beginning would have been great, if they couldn't do it, say so. I could have made other arrangements. Instead I was strung along over and over, while the store patiently waited for the merchandise to move. My payment processed immediately of course. Find another delivery service.

Chris & Gary were very helpful! Excellent communication from the time they received my delivery request until they arrived. They only area for improvement was the time it took me to get someone on the phone, which was about 25-30 minutes. The young lady answering phone, sounded like I had just woke her up. There was a lack of energy & enthusiasm. At the end of the call, before I could finish staying thank you have a blessed day, she hung. Which is why I didn’t give 5 stars. Perhaps she was having a bad day or doesn’t realize that’s how she came across. Overall, I would use them again.