PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Pickup partnered with Big Lots to deliver furniture, I placed my order through Big lots and arranged for delivery for Sunday 08/30/20 from 11-1, the time came and went, so I called Pickup and they stated they had no one in the area to deliver, my question was why wasnt I notified. So I asked to speak to a manager and George took the call states he would set it up for 8/31/20 from 10-12, because I explained to him my mom is 77 and I had people with her to assist her and I had to pay them. Well after 12 pm nobody from Pickup called despite George stating he would set a reminder to call me to make sure my stuff was picked up. I call three times and once they stated that a supervisor would call me back in 15 minutes and that never happened so I called two additional times and they stated a manager is not available. So as I am calling around looking for a uhaul truck or someone to pick up the furniture I checked my email and Pickup cancelled my delivery, mind you still no call from a supervisor. Wow I cannot believe the unprofessionalism from this company. Please do not trust them, very unreliable and all the customer associates I spoke to cook care less. Spend your money and your time somewhere else

Was told someone would call to schedule my delivery right after purchase. Five hours later and I had to reach out. Two hour wait for call back and finally got it scheduled for next day (2 hour window). No one ever showed up. No call. Had to wait another two hours to get ahold of someone. They said no one was scheduled for delivery today and I would have to try again tomorrow. Absolutely ridiculous to pay 100$ for a four min drive to receive no notification that no one was coming. Filing a complaint with the store. Cancelled the delivery. Missed an entire day of work. Never use this company.

I gave them 1 star because I couldn't give them zero. I waited the 4 hour window for the call that they were picking up my delivery at the store. I booked a few days before. No one ever called me. Once I hit the 4 hour mark I called customer service to see what happened. I was on hold and kept getting a message that they were experiencing long wait times. Eventually I got an automated message saying someone would call me back. 2 1/2 hours later someone called and said they couldn't get by to pick it up and they would reschedule me for the next day. Oh and I had to get another 4 hour window. Couldn't get by? I had a scheduled appointment with both a text and email confirmation. Customer service was not concerned about it either. Was told there is nothing we can do for you other then give you a new 4 hour window. When I said I wanted to cancel and get a refund he just said ok. Very irresponsible company.

The two guys were so nice! Super fast and efficient! Thank you!

I bought a TV media stand and contacted pickup same day for delivery on the same day I purchased the stand. I was told by customer service that the next available appointment was for the following day between 12-2. That sounded great to me and of a very reasonable timeframe. I paid for the service up front and anticipated delivery the next day. Well, the next day arrived and no call or contact at all regarding my delivery. I waited until almost 3pm before contacting the company and was told they had no one to deliver my TV media center! That they didn’t know that the DAY before!?! No one from the company contacted me. I had to call them to find out what was going on with my delivery. It took forever to get someone on the phone! When I finally did, customer service seemed very non caring about the situation; and only offered to reschedule. I canceled my delivery. I won’t accept poor service especially for the price they charge for delivery! I wasn’t even offered anything for my inconvenience. I rented a truck and picked it up myself!

The 4 hour windows are not ideal, but they had very good communication about what time they would be there on the day of delivery. Nothing was damaged on the furniture or in my home. Only reason they got 3 stars is because they left part of my order behind at the store, which is kind of a big deal. The did do next day delivery to make up for it but again forced a 4 hour window. Eh, life goes on.

A reliable delivery service that by all appearances is well managed and professionally executed. We have received a lot of items delivered by this organization and they have consistently performed the necessary tasks in a timely manner and with a good record of accuracy.

I have absolutely no complaints. Excellent service and my items arrived within 24 hours of purchase. I was kept informed of the status of my delivery, and my PickUp Good Guy Delivery man was polite and professional. I will use this service again.