PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Terrible. Flat out terrible. Placed an order with them to pick up furniture with Levin furniture store and deliver it to my house. They failed to show up and do the job. Only one out of four times they gave notice of not showing. Finally, told me that they only had a limited supply of drivers. I asked them then “why are you still taking orders then?” I wrote this review. A very nice supervisor called me about 3 days later and saw through my delivery at no charge. They took full accountability and corrected their error and completed delivery

I recieved a call that they would be at my house in 20 minutes. 40 minutes later they called me back asking for my order number and saying I never placed an order. They were getting mad at me and kept handing the phone to different people saying they didn't have information for me and I didn't pay. (I paid over $60 in delivery). I had to call customer service to ask them what was going on. They suddenly had my order and were still at the store. They finally delivered my chairs but they weren't covered or protected they just pulled them out of the back of a truck. The leather chairs had smudges and scratches all over them and looked like they had been beaten up and rubbed bad. They didn't seem to care about the product.

This service is horrible. They do same say service for Biglots. I ordered a recliner that was supposed to have been delivered yesterday. Did not deliver. Then was told that they would deliver today and would email and text with delivery updates. Nothing not even a phone call and still no delivery. I ended up having to borrow a vehicle to have my recliner picked up. this pickup customer service is beyond horrible you cannot every get anyone on the phone ot help you. I will never use this service again and would not reccomed anyone else to either. the least that they could do is try and communicate what is going on.

If I could give 0 stars I would. Worse delivery experience ever!!! never received my items. Spent 5 hours on the phone during the course of a week and 2 full days waiting on a delivery that never came. had a hard time reaching a person to talk to and when I did I was told I was first on the list for the second time/day that they were suppose to deliver my items. The items never arrived on the second scheduled day and I did not receive a phone call or text letting me know they were not coming. I received an email 2 days later that they ran out of time and had to many deliveries to deliver my items on the second promised day. very disappointed!!!!

Horrible customer service they are the same day delivery company for Big Lots I ordered a mattress at 9:30 in the morning I had to reach out to them at 4 p.m. to find out what was going on with my delivery they told me they don't have time to deliver it today I told them I would be sleeping on the floor since I gave my mattress away this afternoon they basically told me that's just too bad they can schedule me for four days out!!!!!! They told me they're just too busy and they don't have any answers for me of when my delivery can actually be here did not offer any type of comfort compensation do not recommend to anybody horribly unprofessional and very very rude

My experience with this company was AWFUL!!! I purchased some furniture from my local home furnishing store and they mentioned this company to me as a great delivery service. Against my better judgment I decided to give them a try and boy do I regret making that decision. After paying my $199.00 delivery fee upfront I was given a delivery date and an approximate time of delivery. I had to take an entire day off work because the time window was scheduled for the first part of the morning and let’s just say THEY NEVER CAME OR CALLED!! I had to keep calling them for an update in which no one could give me answers and to make a long story short I had to keep communicating with the store because they hadn’t been updated by this company as to when my merchandise would be picked up and let’s just say they wasn’t happy either. I finally get a call the next day only for them to tell me that they could not deliver my furniture until another 24 hours which would have been two days after my original delivery date that I had already paid for. I could not believe the unconcerned tone of the staff that called me and I wouldn’t recommend them to anyone! They are unprofessional, do not keep their word and they DO NOT FOLLOW up with their customers. It’s been 10 days since my cancellation and I still haven’t received my refund after having to find another delivery company at the last minute. If I could give a zero star I would.

Total trash of a company. Paid $75 for same day delivery between 5pm-7pm.. it’s now 815pm with no call.. nothing.. then I call I was put on hold for 21 mins until they said there was no one to take my call.. I call again another 20 mins still nothing. This business is complete trash.. avoid at all costs.

Terrible booked and never showed up. Call 40 mins after window and said a carpet was too big .... never asked the size it was 5x5. Ridiculous